TECHNICAL SUPPORT L2

TRISON; La Coruña; Hybrid; EUR 22,000 - 34,000; Full time

Benefits offered by this job

Hybrid working model

Remote Fridays

Flexible working hours

Job summary

TRISON is seeking a Technical Support L2 Technician to join our Helpdesk in A Coruña. You will be part of a global support team responsible for maintenance and technical management of audiovisual projects for clients worldwide, ensuring service continuity and a positive customer experience.

You will handle incident management, monitor displays (LCD, TVs), configure and maintain audio solutions, use ticketing and project management tools, and provide remote support for installations and

Qualifications

• Professional training in audiovisual or systems and networks.
• Minimum 2 years of experience in a similar position in technology.
• Fluent written and spoken English (essential). Knowledge of other languages is valued.
• Good command of Microsoft Office tools (Excel, Teams, Outlook).
• Experience using instant messaging tools and ticketing or project management platforms.
• Service-oriented mindset, strong communication skills and willingness to learn.
• Ability to work in a structured way and handle repetitive processes with attention to detail.

Responsibilities

• Management, monitoring and resolution of incidents derived from digital Marketing projects.
• Maintenance and technical management displays: LCD, TVS
• Configuration and maintenance of audio solutions for clients
• Use of ticketing tools to track incidents
• Remote technical support for breakdowns and new installations
• Preparation, configuration and layout of equipment

Skills

English proficiency

Customer service mindset

Communication skills

Attention to detail

MS Office tools

Education

Professional training in audiovisual or systems and networks

Tools

Ticketing tools

Project management tools

Microsoft Office

Job description

We are TRISON

We are a global company dedicated to the digitization of spaces to generate unique experiences through the integration of audiovisual systems, spectacular content and innovative sensory marketing solutions.

We currently have our own offices in 16 countries in Europe, Asia and America and execute an average of 6,500 projects per year in 112 countries.

You will be part of the TRISON team in the Helpdesk department as a Technical Support L1 in our office in A Coruña.

What will be your mission?

As a Technical Support L2 Technician, you will be part of a global support team responsible for the maintenance and technical management of audiovisual projects for clients across more than 100 countries. You will play a key role in ensuring service continuity and a positive customer experience.

What will you be involved in?

• Management, monitoring and resolution of incidents derived from digital Marketing projects.
• Maintenance and technical management displays: LCD, TVS
• Configuration and maintenance of audio solutions for clients.
• Use of ticketing tools to track incidents
• Remote technical support for breakdowns and new installations.
• Preparation, configuration and layout of equipment

What do we expect from you?

• Professional Training in audiovisual or systems and networks
• Minimum 2 years’ experience in a similar position preferably in companies in the technology sector.
• Fluent written and spoken English (essential). Knowledge of other languages is highly valued.
• Good command of Microsoft Office tools (Excel, Teams, Outlook).
• Experience using instant messaging tools and ticketing or project management platforms.
• A service-oriented mindset, strong communication skills and willingness to learn.
• Ability to work in a structured way and handle repetitive processes with attention to detail.

Why TRISON?

• You will join an innovative, fast-growing global company with international impact.
• Daily exposure to cutting-edge audiovisual and digital technologies.
• A hybrid working model, with the option to work remotely on Fridays.
• Flexible working hours, supporting work-life balance.
• A collaborative environment where learning, teamwork and development are encouraged.

Want to know more about us?

Discover our projects: https://www.trisonworld.com

Follow us on LinkedIn: https://www.linkedin.com/company/trisonworld/

If you are interested in technology, enjoy helping customers and want to grow in an international environment, TRISON could be the right place for you