Global AV Support Technician - Hybrid & Remote Fridays

TRISON; La Coruña; Hybrid; EUR 22,000 - 34,000; Full time

Benefits offered by this job

Hybrid working model

Remote Fridays

Flexible working hours

Job summary

TRISON is seeking a Technical Support L2 Technician to join our Helpdesk in A Coruña. You will be part of a global support team responsible for maintenance and technical management of audiovisual projects for clients worldwide, ensuring service continuity and a positive customer experience.

You will handle incident management, monitor displays (LCD, TVs), configure and maintain audio solutions, use ticketing and project management tools, and provide remote support for installations and

Qualifications

• Professional training in audiovisual or systems and networks.
• Minimum 2 years of experience in a similar position in technology.
• Fluent written and spoken English (essential). Knowledge of other languages is valued.
• Good command of Microsoft Office tools (Excel, Teams, Outlook).
• Experience using instant messaging tools and ticketing or project management platforms.
• Service-oriented mindset, strong communication skills and willingness to learn.
• Ability to work in a structured way and handle repetitive processes with attention to detail.

Responsibilities

• Management, monitoring and resolution of incidents derived from digital Marketing projects.
• Maintenance and technical management displays: LCD, TVS
• Configuration and maintenance of audio solutions for clients
• Use of ticketing tools to track incidents
• Remote technical support for breakdowns and new installations
• Preparation, configuration and layout of equipment

Skills

English proficiency

Customer service mindset

Communication skills

Attention to detail

MS Office tools

Education

Professional training in audiovisual or systems and networks

Tools

Ticketing tools

Project management tools

Microsoft Office

Job description

TRISON is seeking a Technical Support L2 Technician to join our Helpdesk in A Coruña. You will be part of a global support team responsible for maintenance and technical management of audiovisual projects for clients worldwide, ensuring service continuity and a positive customer experience.

You will handle incident management, monitor displays (LCD, TVs), configure and maintain audio solutions, use ticketing and project management tools, and provide remote support for installations and