Global AV Tech Support L2 - Hybrid + Remote Fridays

TRISON; Sada; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Hybrid working model

Remote Fridays

Job summary

TRISON is seeking a Technical Support L2 Technician to join our Helpdesk in A Coruña. You will support audiovisual projects across 100+ countries, ensuring service continuity and a positive customer experience.

You will monitor incidents, manage equipment configurations, and provide remote assistance. The role requires English fluency, strong communication, and a service-oriented mindset in a global, fast-growing company.

Qualifications

• Fluent written and spoken English is essential.
• Proven customer-facing experience in a technical environment.
• Training in audiovisual or systems and networks is required.
• Experience with ticketing or project management platforms.
• Strong communication and service-oriented mindset.

Responsibilities

• Monitor and resolve incidents from digital marketing projects.
• Maintain displays (LCD, TVs) and audio solutions.
• Configure and maintain equipment for installations.
• Use ticketing tools to track incidents and updates.
• Provide remote technical support for breakdowns and new installations.
• Prepare, configure and layout equipment for deployments.

Skills

Fluent English

Communication skills

Structured working

Attention to detail

Customer service mindset

Education

Audiovisual or systems and networks certification

Tools

Microsoft Office

Ticketing tools

Project management software

Instant messaging tools

Job description

TRISON is seeking a Technical Support L2 Technician to join our Helpdesk in A Coruña. You will support audiovisual projects across 100+ countries, ensuring service continuity and a positive customer experience.

You will monitor incidents, manage equipment configurations, and provide remote assistance. The role requires English fluency, strong communication, and a service-oriented mindset in a global, fast-growing company.