TECHNICAL SUPPORT L2

TRISON; Sada; Híbrido; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working model

Remote Fridays

Descripción de la vacante

TRISON is seeking a Technical Support L2 Technician to join our Helpdesk in A Coruña. You will support audiovisual projects across 100+ countries, ensuring service continuity and a positive customer experience.

You will monitor incidents, manage equipment configurations, and provide remote assistance. The role requires English fluency, strong communication, and a service-oriented mindset in a global, fast-growing company.

Formación

• Fluent written and spoken English is essential.
• Proven customer-facing experience in a technical environment.
• Training in audiovisual or systems and networks is required.
• Experience with ticketing or project management platforms.
• Strong communication and service-oriented mindset.

Responsabilidades

• Monitor and resolve incidents from digital marketing projects.
• Maintain displays (LCD, TVs) and audio solutions.
• Configure and maintain equipment for installations.
• Use ticketing tools to track incidents and updates.
• Provide remote technical support for breakdowns and new installations.
• Prepare, configure and layout equipment for deployments.

Conocimientos

Fluent English

Communication skills

Structured working

Attention to detail

Customer service mindset

Educación

Audiovisual or systems and networks certification

Herramientas

Microsoft Office

Ticketing tools

Project management software

Instant messaging tools

Descripción del empleo

We are TRISON

We are a global company dedicated to the digitization of spaces to generate unique experiences through the integration of audiovisual systems, spectacular content and innovative sensory marketing solutions.

We currently have our own offices in 16 countries in Europe, Asia and America and execute an average of 6,500 projects per year in 112 countries. You will be part of the TRISON team in the Helpdesk department as a Technical Support L1 in our office in A Coruña.

What will be your mission?

As a Technical Support L2 Technician, you will be part of a global support team responsible for the maintenance and technical management of audiovisual projects for clients across more than 100 countries. You will play a key role in ensuring service continuity and a positive customer experience.

What will you be involved in?

• Management, monitoring and resolution of incidents derived from digital Marketing projects.
• Maintenance and technical management displays: LCD, TVS
• Configuration and maintenance of audio solutions for clients.
• Use of ticketing tools to track incidents
• Remote technical support for breakdowns and new installations.
• Preparation, configuration and layout of equipment

What do we expect from you?

• Professional Training in audiovisual or systems and networks
• Minimum 2 years’ experience in a similar position preferably in companies in the technology sector.
• Fluent written and spoken English (essential). Knowledge of other languages is highly valued.
• Good command of Microsoft Office tools (Excel, Teams, Outlook).
• Experience using instant messaging tools and ticketing or project management platforms.
• A service-oriented mindset, strong communication skills and willingness to learn.
• Ability to work in a structured way and handle repetitive processes with attention to detail.

Why TRISON?

• You will join an innovative, fast-growing global company with international impact.
• Daily exposure to cutting-edge audiovisual and digital technologies.
• A hybrid working model, with the option to work remotely on Fridays.
• Flexible working hours, supporting work-life balance.
• A collaborative environment where learning, teamwork and development are encouraged.

Want to know more about us?

Discover our projects: https://www.trisonworld.com

Follow us on LinkedIn: https://www.linkedin.com/company/trisonworld/

If you are interested in technology, enjoy helping customers and want to grow in an international environment, TRISON could be the right place for you