Technical Support Engineer — Remote & Flexible Schedule

AgileEngine; Madrid; A distancia; EUR 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mentorship and TechTalks

USD-based competitive compensation

Education, fitness, and team activity budgets

Flexible schedule with remote options

Descripción de la vacante

A leading software company in Spain is seeking a Technical Support Engineer to provide top-notch customer support by resolving product and technical issues. You will troubleshoot and manage server environments across Windows and Linux systems, facilitating successful product trials for new customers. Ideal candidates should have at least 2 years of technical support experience and strong English communication skills. This role offers professional growth opportunities and competitive compensation with flextime options.

Formación

• Minimum 2 years of experience in a technical support role.
• Excellent written and verbal English communication skills.
• Hands-on experience managing both Windows and Linux servers.
• Strong understanding of networking and web technologies.
• Self-motivated and driven by performance metrics to achieve targets.
• Availability for rotating schedules to support customers 24/5.

Responsabilidades

• Resolve product-related and technical queries via email and screen sharing.
• Investigate and troubleshoot software defects and configuration issues.
• Act as a technical advisor for new customers during their trial phase.
• Support customers with remote installation and maintenance of TestRail Server.
• Assist users in navigating complex setups involving server environments.

Conocimientos

Technical support experience

Excellent written and verbal English

Managing Windows servers

Managing Linux servers

Understanding of networking

Understanding of web technologies

Self-motivated

Educación

Degree in Computer Science or related field

Herramientas

SQL

Descripción del empleo

A leading software company in Spain is seeking a Technical Support Engineer to provide top-notch customer support by resolving product and technical issues. You will troubleshoot and manage server environments across Windows and Linux systems, facilitating successful product trials for new customers. Ideal candidates should have at least 2 years of technical support experience and strong English communication skills. This role offers professional growth opportunities and competitive compensation with flextime options.