Desktop Support Engineer — Windows & AV Specialist
Tech People 247
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Descripción de la vacante
Tech People 247 in Madrid seeks a Desktop Support Engineer to deliver day-to-day local and remote desktop support, troubleshoot hardware/software/app issues, and document steps in a ticketing system. The role requires troubleshooting across Windows OS and Office 365 environments and coordinating with supervisors to maintain service quality.
The ideal candidate will have 2–3 years of IT experience in Windows desktop support, basic network concepts, and strong customer service skills.
Formación
- Bachelor’s degree or equivalent in computer science or related field.
- 2–3 years IT experience.
- Experience with Windows 7–10 and AD.
- Familiarity with MS Office 365 and antivirus solutions.
- Experience with helpdesk ticketing systems.
- Knowledge of mobile device management (iOS/Android).
Responsabilidades
- Provide first/second level IT support and ticket resolution.
- Troubleshoot hardware, software, and network issues.
- Document steps and communicate issue status.
- Support printers, PCs, and peripherals.
- Work with vendors for complex AV issues.
- Maintain SLA priorities and multitask across projects.
Conocimientos
Educación
Herramientas
Descripción del empleo
Tech People 247 in Madrid seeks a Desktop Support Engineer to deliver day-to-day local and remote desktop support, troubleshoot hardware/software/app issues, and document steps in a ticketing system. The role requires troubleshooting across Windows OS and Office 365 environments and coordinating with supervisors to maintain service quality.
The ideal candidate will have 2–3 years of IT experience in Windows desktop support, basic network concepts, and strong customer service skills.
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