Customer Support Engineer

Zoho Europe; Ribarroja del Turia; Presencial; EUR 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

27 days vacation

Health Insurance

Company lunch provided

MacBook and mobile for business use

Company-paid travel insurance

Descripción de la vacante

A leading SaaS provider is looking for a Customer Support Engineer in Valencia, Spain. This role offers the opportunity to support Spanish-speaking customers, assisting with in-depth troubleshooting and solution guidance. The ideal candidate will have 3–5 years of experience and strong technical skills in SaaS environments. Join a dynamic team and contribute to enhancing customer experiences. The position includes benefits like health insurance and 27 days of vacation.

Formación

• 3–5 years of experience in technical support, SaaS support, or system administration roles.
• Strong technical understanding and familiarity with SaaS environments.
• Natural ability to solve problems and analyze complex issues.

Responsabilidades

• Become a subject matter expert on Zoho's suite of business applications.
• Serve as a trusted technical advisor for Spanish-speaking customers.
• Collaborate with cross-functional teams to investigate complex technical scenarios.

Conocimientos

Fluent proficiency in Spanish

Strong command of English

Technical understanding of SaaS environments

Problem-solving skills

Adaptability

Descripción del empleo

Job Overview

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Engineer to join our team and provide exceptional support to our customers in the European market.

Your Day‑to‑Day Responsibilities

• Become a subject matter expert on Zoho’s suite of business applications, mastering their features, configurations, and integration capabilities.
• Serve as a trusted technical advisor for our Spanish‑speaking customers via phone, chat, and email, providing in‑depth troubleshooting and solution guidance.
• Collaborate with cross‑functional teams to investigate complex technical scenarios, reproduce issues, and drive timely resolutions.
• Assist customers in configuring integrations and automations to optimize their workflows and validate proof‑of‑concept solutions.
• Contribute to a culture of continuous improvement by documenting best practices, refining internal processes, and sharing knowledge across teams.
• Maintain accurate case records and insights to help enhance both customer experience and product quality.

Requirements

• 3–5 years of experience in technical support, SaaS support, or system administration roles.
• Fluent proficiency in Spanish and a strong command of English, both written and verbal (mandatory).
• Strong technical understanding and familiarity with SaaS environments; experience configuring integrations, automations, or API‑based workflows is an advantage.
• Natural ability to solve problems and analyze complex issues.
• Adaptable mindset and willingness to learn new product features quickly.
• Comfortable working in a collaborative, in‑office environment.

Bonus Skills

• Basic programming or scripting knowledge.
• Experience working with REST APIs.
• Familiarity with database concepts.
• Experience configuring or troubleshooting SaaS integrations.

Benefits

• 27 days vacation excluding public holidays and statutory holidays.
• Health Insurance.
• Company lunch provided when the employee is in the office.
• MacBook, mobile, and paid SIM for business use.
• Company‑paid travel insurance for business purposes.
• Opportunity to work with a global team and contribute to the growth of a leading technology company.

Location: Valencia (Spain). The role requires periodic travel. Applicants must hold a national or EU passport and have valid work authorization. Successful candidates will undergo background verification in compliance with national legislation and market standards.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.

Together, let's shape the future of business software!