Technical Support Engineer - IoT/AIoT & ESL Solutions

Hanshow; Comunidad de Madrid; On-site; EUR 36,000 - 54,000; Full time

Benefits offered by this job

Transportation allowance

Meal allowance

Job summary

Hanshow Spain S.L. in Madrid is actively recruiting a Portuguese-speaking Technical Support Engineer (m/w/d) to join our expanding team.

You will provide technical support during implementation, deployment and production, and resolve complex hardware, software, network, and system issues. You should have a Bachelor's degree in a related field, 3+ years in technical support, strong Linux/Windows, MySQL and Java knowledge, and be fluent in Spanish, Portuguese and English.

Qualifications

• Bachelor's degree or above in Computer Science, Information Technology, Telecommunications, or a related field.
• At least 3 years of experience in Technical Support, IT Support, or a similar technical role.
• Strong knowledge of Linux/Windows operating systems, networking, MySQL databases, and Java or Java-like programming languages.
• Experience with software deployment, system configuration, and technical troubleshooting.
• Excellent command of Spanish, Portuguese, and English. Chinese would be a plus.
• Strong analytical, communication, and problem-solving skills with a customer-oriented mindset.
• Willingness to travel when required.

Responsibilities

• Provide technical support throughout implementation, deployment, and production.
• Analyze, troubleshoot, and resolve hardware, software, network, and system issues, ensuring timely and effective resolution of customer requests.
• Deploy, configure, and maintain software, Linux/Windows systems, network equipment, and ESL devices.
• Develop and configure ESL display templates according to customer requirements.
• Collaborate closely with Sales, Project Delivery, R&D, and other cross-functional teams to support project implementation and customer success.
• Deliver technical training, documentation, and on-site support when required.
• Travel to customer sites when necessary.

Skills

Spanish language proficiency

Portuguese language proficiency

English language proficiency

Linux knowledge

Windows knowledge

MySQL

Java

Networking basics

Education

Bachelor's degree or above in Computer Science/IT/Telecommunications

Job description

Hanshow Spain S.L. in Madrid is actively recruiting a Portuguese-speaking Technical Support Engineer (m/w/d) to join our expanding team.

You will provide technical support during implementation, deployment and production, and resolve complex hardware, software, network, and system issues. You should have a Bachelor's degree in a related field, 3+ years in technical support, strong Linux/Windows, MySQL and Java knowledge, and be fluent in Spanish, Portuguese and English.