Portuguese-speaking Technical Support Engineer (m/w/d) - ESL & Smart Store

Hanshow; Comunidad de Madrid; Presencial; EUR 36.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Transportation allowance

Meal allowance

Descripción de la vacante

Hanshow Spain S.L. in Madrid is actively recruiting a Portuguese-speaking Technical Support Engineer (m/w/d) to join our expanding team.

You will provide technical support during implementation, deployment and production, and resolve complex hardware, software, network, and system issues. You should have a Bachelor's degree in a related field, 3+ years in technical support, strong Linux/Windows, MySQL and Java knowledge, and be fluent in Spanish, Portuguese and English.

Formación

• Bachelor's degree or above in Computer Science, Information Technology, Telecommunications, or a related field.
• At least 3 years of experience in Technical Support, IT Support, or a similar technical role.
• Strong knowledge of Linux/Windows operating systems, networking, MySQL databases, and Java or Java-like programming languages.
• Experience with software deployment, system configuration, and technical troubleshooting.
• Excellent command of Spanish, Portuguese, and English. Chinese would be a plus.
• Strong analytical, communication, and problem-solving skills with a customer-oriented mindset.
• Willingness to travel when required.

Responsabilidades

• Provide technical support throughout implementation, deployment, and production.
• Analyze, troubleshoot, and resolve hardware, software, network, and system issues, ensuring timely and effective resolution of customer requests.
• Deploy, configure, and maintain software, Linux/Windows systems, network equipment, and ESL devices.
• Develop and configure ESL display templates according to customer requirements.
• Collaborate closely with Sales, Project Delivery, R&D, and other cross-functional teams to support project implementation and customer success.
• Deliver technical training, documentation, and on-site support when required.
• Travel to customer sites when necessary.

Conocimientos

Spanish language proficiency

Portuguese language proficiency

English language proficiency

Linux knowledge

Windows knowledge

MySQL

Java

Networking basics

Educación

Bachelor's degree or above in Computer Science/IT/Telecommunications

Descripción del empleo

Founded in 2012, Hanshow is a global leading digitalization solution provider in the pan-retail sector, possessing strong independent R&D, software & hardware integration capabilities, as well as advantaged resources across the whole industry chain.

Based on IoT, AI and big data technologies, Hanshow provides customers with integrated digital store solutions, including Electronic Shelf Labels (ESL), full-scene marketing, AIoT technology and a range of other applications. Serving more than 35,000 stores in over 50 countries, Hanshow has been a trusted partner among retailers worldwide, with a reach of over 50% of the top 100 global retailers and 66% of the top 100 domestic retailers.

In 2024, Hanshow Spain S.L. was established in Madrid as part of Hanshow’s continued expansion across Europe.To match the rapid growth of our business in Europe, we are actively recruiting for Portuguese-speaking Technical Support Engineer(m/w/d).

Your Tasks and Responsibilities:

• Provide technical support throughout implementation, deployment, and production.
• Analyze, troubleshoot, and resolve hardware, software, network, and system issues, ensuring timely and effective resolution of customer requests.
• Deploy, configure, and maintain software, Linux/Windows systems, network equipment, and ESL devices.
• Develop and configure ESL display templates according to customer requirements.
• Collaborate closely with Sales, Project Delivery, R&D, and other cross-functional teams to support project implementation and customer success.
• Deliver technical training, documentation, and on-site support when required.
• Travel to customer sites when necessary.

Who are we looking for:

• Bachelor's degree or above in Computer Science, Information Technology, Telecommunications, or a related field.
• At least 3 years of experience in Technical Support, IT Support, or a similar technical role.
• Strong knowledge of Linux/Windows operating systems, networking, MySQL databases, and Java or Java-like programming languages.
• Experience with software deployment, system configuration, and technical troubleshooting.
• Excellent command of Spanish, Portuguese, and English. Chinese would be a plus.
• Strong analytical, communication, and problem-solving skills with a customer-oriented mindset.
• Willingness to travel when required.

What we offer:

• Competitive salary in the relevant industry.
• Additional transportation and meal allowances.
• Promising and sustainable self-development and prospects.
• Wide technical and modern environment with interesting challenges.
• Professional environment with an open communication culture.