IoT Telematics Solutions Engineer - Pre-Sales (Madrid)

Teltonika Ltd.; Madrid; Sur place; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Fridays finish at 15:00

Birthday day off

22 days annual leave

Competitive base salary + bonus

Résumé du poste

Teltonika Ltd. in Madrid is seeking a hands-on Pre-Sales Engineer for IoT Telematics to support customers, partners and internal sales teams in understanding and implementing Teltonika Telematics products.

You will work closely with the Sales Group Manager, Spain CEO and HQ teams to resolve technical issues and deliver training. The role requires strong technical background in IoT, communications and embedded devices, with fluency in Spanish and business-level English, plus willingness to travel

Qualifications

• Technical education or experience in telecommunications, electronics, informatics, industrial engineering, computer science, automotive electronics or related field.
• 2+ years in technical support, IoT support, application support, field application engineering or related roles.
• Fluent Spanish and strong business-level English.
• Strong problem-solving mindset and structured troubleshooting.

Responsabilités

• Provide technical support to customers, partners, integrators and local sales team regarding Teltonika Telematics products.
• Work with Teltonika GNSS tracking devices and related technologies (Bluetooth, CANbus, RS232/RS485, 1-Wire, mobile connectivity).
• Help customers understand how to use Teltonika devices within fleet management, mobility and IoT solutions.
• Troubleshoot issues related to device configuration, connectivity, firmware, integrations, installations or use cases.
• Manage customer technical requests via tickets, meetings, calls, chats or direct interactions.
• Support local sales in technical discussions, product demos and customer meetings.
• Prepare and deliver basic technical training for customers, partners and internal colleagues.
• Create technical documentation, FAQs, and knowledge base content when needed.
• Coordinate with HQ technical support, R&D, QA and product teams to resolve complex issues.
• Collect customer feedback and share recurring issues and improvement needs with HQ.
• Support pilot projects, product implementation, and customer onboarding.
• Participate in customer visits, trade fairs, or business trips when technical support is required.
• Help build the local Teltonika Spain technical support function from the ground up.

Connaissances

Spanish (Fluent)

English (Business-level)

Technical support experience

Customer-focused

Clear communication

Formation

Technical education in telecom/electronics/IT/engineering

Outils

Jira

GitLab

OpenProject

ServiceDesk

Description du poste

Teltonika Ltd. in Madrid is seeking a hands-on Pre-Sales Engineer for IoT Telematics to support customers, partners and internal sales teams in understanding and implementing Teltonika Telematics products.

You will work closely with the Sales Group Manager, Spain CEO and HQ teams to resolve technical issues and deliver training. The role requires strong technical background in IoT, communications and embedded devices, with fluency in Spanish and business-level English, plus willingness to travel