Technical Support Engineer – Flexible & Remote Growth

SD Worx; Barcelona; Hybrid; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Language courses

Private medical insurance

25 days vacation

Laptop provided

Workation abroad

Flexible schedule

Job summary

SD Worx is seeking an entry-level technical support specialist to troubleshoot incidents, assist clients, and work with internal teams across a range of technologies. The role offers exposure to systems and infrastructure and opportunities for career growth within a leading HR and Payroll solutions provider.

You will resolve issues remotely and on-site as needed, with a focus on continuous improvement and delivering excellent customer experience.

Qualifications

• Bachelor’s or technical degree in Computer Science or related field.
• 0–1 year of professional experience (internships/apprenticeships count).
• Basic knowledge of databases (SQL Server, PostgreSQL, Oracle, MySQL).
• Familiarity with REST APIs, JSON and web services.

Responsibilities

• Resolve installation, connectivity and operation issues of our solutions.
• Analyze and troubleshoot systems, databases, networks, and infrastructure.
• Provide remote and on-site technical support to clients.
• Contribute to continuous improvement and automation initiatives.
• Collaborate with cross-functional teams to deliver excellent customer experience.
• Proactively diagnose and resolve technical issues.

Skills

Problem solving

Communication

Teamwork

Spanish fluency

English fluency

Education

Technical degree or diploma in CS/related field

Tools

SQL

REST APIs

JSON

Node.js

Azure

AWS

Job description

SD Worx is seeking an entry-level technical support specialist to troubleshoot incidents, assist clients, and work with internal teams across a range of technologies. The role offers exposure to systems and infrastructure and opportunities for career growth within a leading HR and Payroll solutions provider.

You will resolve issues remotely and on-site as needed, with a focus on continuous improvement and delivering excellent customer experience.