Technical Support Consultant

SD Worx; Barcelona; Hybrid; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Language courses

Private medical insurance

25 days vacation

Laptop provided

Workation abroad

Flexible schedule

Job summary

SD Worx is seeking an entry-level technical support specialist to troubleshoot incidents, assist clients, and work with internal teams across a range of technologies. The role offers exposure to systems and infrastructure and opportunities for career growth within a leading HR and Payroll solutions provider.

You will resolve issues remotely and on-site as needed, with a focus on continuous improvement and delivering excellent customer experience.

Qualifications

• Bachelor’s or technical degree in Computer Science or related field.
• 0–1 year of professional experience (internships/apprenticeships count).
• Basic knowledge of databases (SQL Server, PostgreSQL, Oracle, MySQL).
• Familiarity with REST APIs, JSON and web services.

Responsibilities

• Resolve installation, connectivity and operation issues of our solutions.
• Analyze and troubleshoot systems, databases, networks, and infrastructure.
• Provide remote and on-site technical support to clients.
• Contribute to continuous improvement and automation initiatives.
• Collaborate with cross-functional teams to deliver excellent customer experience.
• Proactively diagnose and resolve technical issues.

Skills

Problem solving

Communication

Teamwork

Spanish fluency

English fluency

Education

Technical degree or diploma in CS/related field

Tools

SQL

REST APIs

JSON

Node.js

Azure

AWS

Job description

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organizations of all sizes to turn Human Resources into a source of value for both the business and its people.

Our people solutions cover the entire employee journey – from getting people paid to attracting, rewarding and developing talent.

About the role:

In this role, you will investigate and troubleshoot incidents, provide technical assistance to clients, and collaborate with internal teams to identify and implement effective solutions. You will gain exposure to a wide range of technologies, systems, and infrastructure components while contributing to continuous improvement initiatives and service quality.

This is an excellent opportunity for someone who enjoys problem-solving, learning new technologies, and building a career in technical support within a leading international HR and Payroll solutions provider.

Which tasks can you expect?

• Resolve technical issues related to the installation, connectivity, and operation of our solutions.
• Analyze and troubleshoot issues related to systems, databases, network communications, and infrastructure.
• Provide technical support to clients, both remotely and on-site when required.
• Participate in continuous improvement and process automation initiatives.
• Collaborate with cross-functional teams to deliver an excellent customer experience.
• Proactively investigate, diagnose, and resolve technical issues.

What do you have to offer?

• A technical academic background, such as a degree or vocational qualification in Computer Science, Software Engineering, DAW, DAM, ASIR, or a related field.
• 0-1 year of professional experience, including internships, apprenticeships, academic projects, or entry-level roles.
• Basic knowledge of programming concepts, relational databases (SQL Server, PostgreSQL, Oracle, or MySQL), REST APIs, JSON, and web services.
• Interest in technology, system integrations, and consulting.
• Familiarity with Node.js is considered a plus.
• Knowledge of cloud platforms such as Azure or AWS is a plus.
• Strong willingness to learn, attention to detail, and problem-solving skills.
• Ability to manage multiple tasks and work effectively in a dynamic environment.
• Strong communication and teamwork skills.
• Fluency in both Spanish and English is essential.

Desirable qualifications include:

• Basic knowledge of Unix/Linux environments.
• Understanding of networking and IT security fundamentals.
• Familiarity with web technologies such as HTML, HTTP/HTTPS, and web server concepts.
• Exposure to web services and integration technologies.
• Interest in or knowledge of payroll, time management, HCM, or ERP solutions.
• Knowledge of Integrho is considered an advantage.

What do we have to offer?

• Comprehensive training and development programs.
• Flexible working schedule
• Private medical insurance 100% covered by SD Worx
• 25 vacation days
• 18 hours for personal matters
• Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)
• Cobee flexible retribution options: meals, transportation, etc.
• Laptop and equipment provided
• Workation: possibility to work from abroad (where SD Worx has legal entity, up to 4 weeks per year)
• Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.

From many locations, we work as one – moving from better to best together

SD Worx values diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life.

All hiring decisions are made based on skills, experience and role‑related qualifications.