Technical Project Engineer (Barcelona) - Pre-Sales & Delivery

Wavetec; Bellprat; On-site; EUR 48,000 - 64,000; Full time

Job summary

Wavetec seeks a Technical Project Engineer for Barcelona to join its Global Customer Support team. You will support GM as a Pre-Sales engineer, coordinate with the Head of Global Customer Support on trainings and product improvements, and define best practices to deliver quality customer service across regions.

The role requires a technical background and strong communication in English, with travel flexibility.

Qualifications

• Bachelor's Degree in Computer Science, Software Engineering or related.
• MBA from reputable University (preferred).
• Experience of 2 years in an IT setup for operations or Customer support incharge role.

Responsibilities

• Support GM as a Pre-Sales engineer.
• Coordinate with Head of Global Customer Support on trainings and product improvements.
• Set strategy, direction, standards and offer needed training on how to deliver quality customer service using adopted best case practices.
• Provide technical support (hardware and software) to other staff and clients as needed.
• Follow up with clients to ensure all installed products run smoothly with signed maintenance contracts.
• Ensure proper technical support during installations and coordinate with clients to meet requirements.
• Report bugs in products with Global Operations and coordinate with PMs for resolution.

Skills

English required

Travel availability

Problem solving

Project management

Soft skills

Education

Bachelor's in CS/Software Eng

MBA (preferred)

Job description

Wavetec seeks a Technical Project Engineer for Barcelona to join its Global Customer Support team. You will support GM as a Pre-Sales engineer, coordinate with the Head of Global Customer Support on trainings and product improvements, and define best practices to deliver quality customer service across regions.

The role requires a technical background and strong communication in English, with travel flexibility.