Instrument Service Specialist – Technical Support Lead

Werfen; Barcelona; On-site; EUR 38,000 - 60,000; Full time

Job summary

Werfen is seeking a Technical Service Specialist in the Barcelona area to oversee service for instrument platforms and ensure high quality technical support for customers and field staff.

You will join a team of technical experts, resolve escalated issues, train Field Service Engineers, and maintain documentation while liaising with manufacturers to improve service performance. A 20% travel expectation may apply.

Qualifications

• Relevant technical background required in engineering or related field.
• Experience in technical service support.
• Strong communication and teamwork skills.

Responsibilities

• Resolve escalated technical issues promptly to field.
• Ensure performance and continuous improvement of service.
• Train Field Service Engineers on platforms.
• Provide telematic, on-site, or voice support to customers and FSEs.
• Maintain up-to-date technical documentation.
• Liaise with instrument manufacturers.
• Oversee service operations and review performance.
• Define spare parts and stock requirements.
• Generate and review service operation performance reports.
• Refield and test instruments and modules before deployment.

Skills

Fluent communication

Leadership

Analytical thinking

Team building

Problem solving

Adaptability

Interpersonal skills

Time management

Cross-functional collaboration

Education

Relevant technical background (Industrial, Electronic, Informatics, Telecommunications Engineering)

Job description

Werfen is seeking a Technical Service Specialist in the Barcelona area to oversee service for instrument platforms and ensure high quality technical support for customers and field staff.

You will join a team of technical experts, resolve escalated issues, train Field Service Engineers, and maintain documentation while liaising with manufacturers to improve service performance. A 20% travel expectation may apply.