Swedish-Speaking Customer Service Rep – Onsite Barcelona

CNX; Barcelona; Presencial; EUR 20.000 - 22.000; A tiempo parcial

Descripción de la vacante

Concentrix in Barcelona is seeking a Swedish-speaking Customer Service Representative to work on-site. The role involves handling customer requests, ensuring SLA compliance, and collaborating with multi-disciplinary teams in a fast-paced environment.

The position offers full training, opportunities for career development, and a central Barcelona location. Fluency in Swedish and English is required, with IT proficiency in Windows/MS Office.

Formación

• Proficient or bilingual in Swedish with an advanced level of English.
• Previous experience in a similar position and industry.
• Basic sales skills including upselling and cross-selling.
• Good disposition to work in a customer service environment.
• Working knowledge of IT platforms, devices, and applications: Windows/MS Office.

Responsabilidades

• Respond to customer requests with the necessary advice to ensure satisfaction and maintain SLA.
• Escalate potential service issues as needed.
• Follow all processes and procedures of the project.
• Provide cover for other agents in their absence within the same or across teams.
• Liaise with Supervisors/Mentors on specific projects when requested.
• Understand and comply with administrative duties including holidays, sickness and overtime forms on time and accurately.
• Attend regular Team Meetings.
• Work on additional tasks required by Supervisor or Mentor to maintain service performance and customer satisfaction.

Conocimientos

Swedish language

English language

IT skills

Descripción del empleo

Concentrix in Barcelona is seeking a Swedish-speaking Customer Service Representative to work on-site. The role involves handling customer requests, ensuring SLA compliance, and collaborating with multi-disciplinary teams in a fast-paced environment.

The position offers full training, opportunities for career development, and a central Barcelona location. Fluency in Swedish and English is required, with IT proficiency in Windows/MS Office.