Customer Service Representative (Swedish) On Site Tr02

Concentrix Spain; Barcelona; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Concentrix Spain is hiring a Customer Service Representative to join our team in Barcelona on-site. You will respond to customer inquiries, provide guidance, and ensure satisfaction while maintaining service level agreements.

The role requires Swedish and English proficiency, prior customer service experience, and basic sales skills. You will work with IT platforms and collaborate with mentors on projects as needed.

Formación

• Proficient in Swedish and fluent English.
• Experience in a similar customer service role.
• Basic sales, upselling and cross-selling skills.
• Good interpersonal skills and a customer-focused attitude.
• Working knowledge of Windows/MS Office.

Responsabilidades

• Respond to customer inquiries and provide accurate guidance.
• Escalate potential service issues to supervisors.
• Collaborate with mentors on projects as needed.

Conocimientos

Swedish

English proficiency

Sales skills

Customer service mindset

IT literacy

Descripción del empleo

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative on our team, you will:

• Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
• Escalate potential service issues
• Liaise with Supervisors/ Mentors on specific projects where requested

Your qualifications:

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in Swedish and advanced in English
• Have previous experience in a similar position and industry
• Have basic sales skills, upselling and cross-selling
• Are in good disposition to work in a customer service environment
• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.