Support Engineer: API & Product Expert for Customer Success
Alice Biometrics
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Benefits offered by this job
Job summary
ALiCE Biometrics is seeking a proactive support specialist to act as the main contact for customer integrations and technical questions. You will handle after-sales inquiries, guide API usage, and collaborate with the development team to resolve issues.
The role emphasizes customer service, documentation of tutorials, and QA feedback. Remote-friendly with occasional office visits as needed.
Qualifications
- Professional experience in a similar support role (2+ years).
- Technical background to understand APIs/SDKs and web apps.
- Familiarity with HTML/CSS; coding websites a plus; Python a bonus.
Responsibilities
- Respond to customer emails and support tickets daily.
- Resolve critical issues via phone/online meetings when needed.
- Maintain knowledge of all products and services.
Skills
Tools
Job description
ALiCE Biometrics is seeking a proactive support specialist to act as the main contact for customer integrations and technical questions. You will handle after-sales inquiries, guide API usage, and collaborate with the development team to resolve issues.
The role emphasizes customer service, documentation of tutorials, and QA feedback. Remote-friendly with occasional office visits as needed.
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