AI Support QA Specialist — Remote & Flexible

Prolific; Madrid; On-site; EUR 29,306 - 41,740; Part time

Job summary

Prolific is seeking Customer Support Representatives to join their Expert Network and assist in training AI models using real-world expertise. Candidates will evaluate AI chatbot responses, simulate customer interactions, and refine knowledge bases for clarity and accuracy.

This role requires a background in customer support, exceptional communication skills, and proficiency with various CRM tools. Join Prolific to influence AI development while earning competitive pay rates and enjoying flexible working hours.

Qualifications

• Years of experience in a high-volume customer support, technical support, or client success role.
• Exceptional written English skills with the ability to adjust tone, empathy, and clarity based on different customer personas.
• Proven ability to de-escalate complex situations and provide step-by-step troubleshooting for technical or billing issues.

Responsibilities

• Review AI-generated support replies for accuracy and brand voice consistency.
• Create realistic support tickets and dialogue flows to test AI handling.
• Audit AI-generated FAQ articles and macros for clarity and accuracy.

Skills

High-volume customer support experience

Exceptional written English

Problem-solving skills

High typing speed

Attention to detail

Multilingual capabilities

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Job description

Prolific is seeking Customer Support Representatives to join their Expert Network and assist in training AI models using real-world expertise. Candidates will evaluate AI chatbot responses, simulate customer interactions, and refine knowledge bases for clarity and accuracy.

This role requires a background in customer support, exceptional communication skills, and proficiency with various CRM tools. Join Prolific to influence AI development while earning competitive pay rates and enjoying flexible working hours.