Technical Customer Support Engineer (AI Platform)

HappyRobot; Spain; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Equity

Job summary

HappyRobot is seeking a Customer Support Engineer to triage issues, debug problems, and ensure customers get maximum value from our AI platform. You will work across engineering and product teams, applying prompt engineering to tune AI workers for real-world logistics workflows.

This hybrid role blends technical support and customer engineering, offering growth into senior customer-facing positions while delivering outstanding experiences for enterprise customers.

Qualifications

• Excellent written and verbal communication in English—able to explain technical concepts clearly to non-technical stakeholders.
• Strong ability to triage, prioritize, and resolve issues independently under tight deadlines.
• Curiosity and adaptability: learn customer workflows quickly and propose solutions.
• Self-starter mindset—comfortable working independently, with a bias toward action.
• Passion for delivering outstanding customer experiences.

Responsibilities

• Triage customer issues and quickly perform root-cause analysis.
• Diagnose issues, design and test quick solutions, and collaborate with engineering and product teams.
• Apply prompt engineering skills to fine-tune AI workers for accuracy, reliability and speed.

Skills

Full-Stack

Python

React

TypeScript

Node.js

APIs

Cloud deployments

LLM prompting

Debugging

Customer communication

Tools

APIs integrations

Cloud platforms

LLM tooling

Job description

HappyRobot is seeking a Customer Support Engineer to triage issues, debug problems, and ensure customers get maximum value from our AI platform. You will work across engineering and product teams, applying prompt engineering to tune AI workers for real-world logistics workflows.

This hybrid role blends technical support and customer engineering, offering growth into senior customer-facing positions while delivering outstanding experiences for enterprise customers.