Hybrid AI Product Support Engineer (Contract)

Multiverse Computing; Madrid; Hybrid; EUR 40,500 - 49,500; Full time

Benefits offered by this job

Competitive salary

Signing and retention bonuses

Relocation package

Flexible working hours

International exposure

Job summary

A leading deep-tech company is hiring a Product Support Engineer to provide technical support for its AI-driven solutions. You will assist customers with API integration and troubleshooting, ensuring high satisfaction. Candidates should have a strong technical background, proficiency in Python, and excellent communication skills. The role offers a competitive salary starting from €45,000, a hybrid work model, and a contract lasting until June 2026. You'll join a dynamic team and contribute to cutting-edge technology in the AI space.

Qualifications

• Background in troubleshooting APIs, SDKs, or software integrations.
• Familiarity with AI/ML concepts and model deployment.
• Excellent communication skills for non-technical users.

Responsibilities

• Provide first-line technical support for compressed LLMs and API services.
• Investigate and resolve customer-reported issues effectively.
• Document common issues and solutions in a customer knowledge base.

Skills

Troubleshooting APIs

Proficiency in Python

Communication skills

Problem-solving skills

Education

Bachelor’s degree in Computer Science, Engineering or related field

Tools

Zendesk

Jira

Job description

A leading deep-tech company is hiring a Product Support Engineer to provide technical support for its AI-driven solutions. You will assist customers with API integration and troubleshooting, ensuring high satisfaction. Candidates should have a strong technical background, proficiency in Python, and excellent communication skills. The role offers a competitive salary starting from €45,000, a hybrid work model, and a contract lasting until June 2026. You'll join a dynamic team and contribute to cutting-edge technology in the AI space.