API Integration TAM: Customer-Facing Tech Liaison

Alea; Barcelona; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Gym with personal trainer

Sauna and hyperbaric chamber

Fresh fruit every day

Meal card

Transport package

Childcare allowance

Hybrid Work Model

English classes

Job summary

Alea is seeking a Technical Account Manager (TAM) to oversee customers’ technical needs before and after sales, ensuring smooth API integrations and robust technical relationships. You will bridge product expertise between clients and internal teams, guiding them through integration and post-deployment support.

The role emphasizes problem-solving, clear communication with both technical and non-technical users, and a customer-first mindset to drive successful outcomes.

Qualifications

• Minimum of 3 years of experience in a technical role, preferably in a customer-facing capacity.

Responsibilities

• Guide clients through the API integration process with clear instructions and timely solutions.
• Address client doubts with efficient communication, ensuring a positive experience.
• Recommend solutions and best practices tailored to client needs to optimize the integration process.
• Ensure clients pass the mandatory integration test and provide feedback for improvements.
• Collaborate on tech setups to prepare systems for smooth integrations.
• Resolve issues and tickets related to integration challenges, ensuring minimal disruption.
• Act as the main point of contact for clients during the integration process and until go-live.
• Push clients to meet deadlines, ensuring integrations are completed quickly without compromising quality.
• Coordinate with Product and Engineering teams to communicate with clients and promote best practices.

Skills

Problem solving

Analytical thinking

Verbal communication

Written communication

Customer-centric

Independent work

Organizational skills

English fluency

Education

Bachelor’s degree in Computer Science or Engineering

Tools

Postman

CRM tools

Job description

Alea is seeking a Technical Account Manager (TAM) to oversee customers’ technical needs before and after sales, ensuring smooth API integrations and robust technical relationships. You will bridge product expertise between clients and internal teams, guiding them through integration and post-deployment support.

The role emphasizes problem-solving, clear communication with both technical and non-technical users, and a customer-first mindset to drive successful outcomes.