Student Residence Operations Assistant – Barcelona

Xior Student Housing; Cataluña; Presencial; EUR 23.000 - 32.000; Jornada completa

Descripción de la vacante

Xior Student Housing is seeking an Operations Assistant for Lofttown Residence in Barcelona. The role involves front-line customer service, handling reservations, and coordinating between departments in a 140-room residence.

You will assist with check-in/check-out, open days, and daily administrative tasks within a dynamic student housing environment. The position requires the ability to work in shifts on a 40-hour weekly schedule from 7am to 11pm, Monday through Sunday, with breaks and

Formación

• Experience in customer service at counters, by mail or phone.
• Familiar with reservations, check-in and check-out processes.
• Ability to welcome visitors during open days and tours.
• Support administrative office tasks and coordination between departments.
• Knowledge of emergency protocols and safety procedures.

Responsabilidades

• Take care of the customer service at the counter, by mail, and over the phone.
• Manage reservations and handle check-in/check-out; issue keys and information.
• Accompany visitors during open days and facility tours.
• Support the administration office and coordinate between cleaning, catering, maintenance, and gardening.
• Apply necessary protocols in emergencies; work in rotating 40-hour weeks from 7am to 11pm.

Conocimientos

Customer service

MS Office

Social networks

New technologies

Bilingual Spanish/English

Educación

Hospitality/Tourism/Business Administration studies

Descripción del empleo

Xior Student Housing is seeking an Operations Assistant for Lofttown Residence in Barcelona. The role involves front-line customer service, handling reservations, and coordinating between departments in a 140-room residence.

You will assist with check-in/check-out, open days, and daily administrative tasks within a dynamic student housing environment. The position requires the ability to work in shifts on a 40-hour weekly schedule from 7am to 11pm, Monday through Sunday, with breaks and