Assistant Front Office Manager

AccorHotel; Bellprat; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

The Hoxton Poblenou in Barcelona is seeking an experienced Front Office Manager to lead a vibrant team and deliver outstanding guest service.

You will coach front office staff, oversee costs, enforce SOPs, ensure health and safety, manage shifts, and collaborate with housekeeping, maintenance, and F&B to create memorable stays. Flexible shifts include days and nights, weekdays and weekends, aiming to support a smooth operation and responsive guest experience.

Formación

• Experience in a similar role or as an Assistant seeking development in front office operations.
• Experience with Micros Fidelio Opera or a similar property management system.
• Experience of monitoring and implementing health & safety procedures.
• You will be required to work flexible shift patterns including days and nights, weekdays and weekends.
• A natural at leading and managing others, leading by example.
• Strong guest service orientation and the ability to build relationships.

Responsabilidades

• Lead and motivate a high-energy front office team to deliver guest experiences.
• Monitor departmental costs and support management of expenses in line with budget guidelines.
• Ensure SOPs are trained and adhered to, identifying opportunities to improve processes.
• Maintain strong communication between front office, housekeeping, maintenance and F&B.
• Be confident and knowledgeable in health and safety procedures and support their implementation.
• Act as part of the hotel crisis and fire response teams.
• Deliver consistently high levels of customer service to guests and internal teams.
• Support the sales and events team with site inspections and knowledge of hotel facilities.
• Step in to lead shifts and manage front office operations in absence of the Front Office Manager.

Conocimientos

Leadership

Guest service

Team motivation

Customer focus

Team leadership

Communication

Herramientas

Micros Fidelio Opera

Descripción del empleo

The Hoxton Poblenou in the city of Barcelona is our 11thHoxton. The hotel boasts 240 bedrooms ofdifferent sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).

Four Corners brings the energy and attitude of New York with quick slices of thick crust, Detroit-style pizza at The Slice Shop or lighterItalian-Americaninspired dishes, perfect for a long lunch or dinner that rolls into late-night cocktails and natural wine.

Tope is our rooftop taqueria with views over Barcelona, serving Mexican-inspired flavours and punchy cocktails.

Reporting totheFront Office Manager, you will be responsible to provide brilliant and genuinely helpful customer service for every guest looking to stay in The HoxtonPoblenou.

Job Description

What you’ll do…

• You will ensure all our guests feel they are treated as individuals and will want to return.
• Leading and motivating a team of high-energy people who genuinely care about guest experience, helping to set goals, coach performance, and create a positive, inclusive environment.
• Assist the FOM monitoring departmental costs and support the management of expenses in line with budget guidelines.
• Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
• Maintain strong communication and collaboration between front office, housekeeping, maintenance, and F&B teams.
• Be confident and knowledgeable in all health and safety procedures and support their consistent implementation.
• Act as part of the hotel crisis and fire response teams, ensuring familiarity with all relevant procedures.
• Deliver consistently high levels of customer service to both guests and internal teams, helping to build strong relationships with suppliers and contractors.
• Support the sales and events team with site inspections and maintain strong knowledge of hotel facilities.
• Step in to lead shifts and manage the front office operation in the absence of the Front Office Manager.

Qualifications

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in front office operations and procedures.
• You have experience of Micros Fidelio Opera or a similar property management system.
• You have experience of monitoring and implementing health & safety procedures.
• You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.

Additional Information

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