Student Experience & Retention Specialist

Vamos Academy International; Málaga; On-site; EUR 22,000 - 30,000; Full time

Job summary

Vamos Academy International is seeking a Student Services Coordinator to be the main point of contact for non-academic matters for students. Based at our Málaga campus, you will support accommodation, social programming, and daily living logistics while closely coordinating with teaching and management.

You will maintain regular communication with students, identify risks of early dropout, and contribute to a welcoming campus culture across two locations (Málaga and Buenos Aires).

Qualifications

• Strong English - B2 as a minimum, higher preferred - and fluent Spanish.
• Experience in student services, customer success, hospitality, tourism or pastoral care.
• Real empathy, paired with the organisation to follow up on forty people at once.
• The judgement to tell the difference between a complaint and a crisis.
• The right to work in Spain or in Argentina, depending on the campus.
• A third language is a genuine advantage - many of our students are more honest in their own.

Responsibilities

• Onboard new students in their first days - the week where homesickness and enthusiasm are both at their peak.
• Stay in regular contact throughout their course, not only when something breaks.
• Handle the non-academic side: accommodation, the social programme, practicalities of living in a new city, the occasional genuine crisis.
• Collect feedback properly and channel it to the teaching team and to management, including the feedback nobody enjoys hearing.
• Watch retention. Understand why students leave early and reduce it.
• Help build a social programme people actually want to attend.

Skills

Strong English

Spanish fluency

Job description

Vamos Academy International is seeking a Student Services Coordinator to be the main point of contact for non-academic matters for students. Based at our Málaga campus, you will support accommodation, social programming, and daily living logistics while closely coordinating with teaching and management.

You will maintain regular communication with students, identify risks of early dropout, and contribute to a welcoming campus culture across two locations (Málaga and Buenos Aires).