Account Manager, SMB

Jobtailor; Barcelona; Presencial; EUR 50.000 - 75.000; Jornada completa

Descripción de la vacante

Jobtailor in Barcelona is seeking an enthusiastic account manager to own a portfolio of SMB customers across the Benelux region, driving engagement and ensuring optimal Perk usage. You will develop deep customer relationships, present regular business reviews, and identify cross-sell opportunities while coordinating with internal teams to ensure smooth product integrations.

Fluency in Dutch and English (C1) and a background in SaaS or travel-tech are essential, along with strong data analysis

Formación

• Dutch native speaker with fluency in English (C1) required.
• Experience in the Benelux market is essential.
• Proven track record in account management or customer success.
• Background in SaaS or travel-tech is highly preferred.
• Strong presentation, communication, and relationship-building skills.
• Excellent prioritisation, time management and data-driven decision making.

Responsabilidades

• Own a portfolio of SMB customers and drive high engagement with key decision makers.
• Understand customers' business to maximise Perk usage.
• Identify growth opportunities and expand the portfolio.
• Provide regular business reviews, reports, and presentations to stakeholders.
• Be an expert on Perk products to meet quarterly upsell targets.
• Build strong client relationships to shape travel programmes.
• Resolve issues with timely solutions and long-term strategies.
• Coordinate with internal teams to ensure smooth product integrations during roll-outs.
• Prioritise time to maximise impact in key business areas.

Descripción del empleo

Responsibilities

• Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.
• Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of Perk.
• Identify growth opportunities and develop your portfolio by adding new business opportunities.
• Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
• Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of up‑selling and cross‑selling.
• Develop strong relationships with your clients that will shape their business travel programmes.
• Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
• Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll‑outs are as smooth as possible.
• Effectively prioritise your time in order to maximise impact in key business areas.

Requirements

• Dutch Native speaker and fluent in English (C1)
• Previous work experience within the Benelux market
• Account management or customer success previous experience is required.
• Background within a SaaS or travel‑tech business is highly preferred.
• Outstanding presentation & communication skills and the ability to build deep relationships.
• Great prioritisation and time management skills.
• Result oriented mindset while keeping customer satisfaction as your top priority.
• Great ability to analyse and translate data for your customers.