Strategic Key Account Manager, Packaging Solutions

Smurfit Westrock; Zamudio; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Smurfit Westrock in Bilbao, a leader in sustainable packaging, seeks an experienced Key Account Manager to manage a portfolio of strategic customers and drive long-term partnerships.

You will build trusted relationships, develop account plans, understand customer needs, and coordinate with cross-functional teams to ensure reliable delivery and value-added solutions. This role requires at least 5 years in B2B account management in packaging.

Qualifications

• At least 5 years of experience in B2B account management within the packaging sector.
• Proven ability to retain, develop, and grow strategic customer accounts.
• Strong relationship-building, consultative selling, negotiation and commercial planning skills.

Responsabilités

• Build trusted, long-term relationships with key customers and act as their primary commercial contact.
• Develop and execute account plans that support customer retention, satisfaction, and sustainable growth.
• Understand customers' business and technical needs, anticipate future requirements, and develop tailored proposals.
• Identify opportunities to expand existing accounts through cross-selling, upselling, and value-added solutions.
• Coordinate with technical, operational, and customer service teams to ensure reliable delivery and effective resolution of customer issues.

Connaissances

B2B account management

packaging sector

cross-selling / upselling

negotiation

account planning

relationship building

Description du poste

Smurfit Westrock in Bilbao, a leader in sustainable packaging, seeks an experienced Key Account Manager to manage a portfolio of strategic customers and drive long-term partnerships.

You will build trusted relationships, develop account plans, understand customer needs, and coordinate with cross-functional teams to ensure reliable delivery and value-added solutions. This role requires at least 5 years in B2B account management in packaging.