Rep IV, Acct&Client Mgmt

Smurfit Westrock plc; Bilbao; On-site; EUR 55,000 - 75,000; Full time

Job summary

Smurfit Westrock in Bilbao seeks a seasoned Key Account Manager to lead a portfolio of strategic customers and drive sustainable growth.

You will build long-term relationships, develop and execute account plans, and collaborate with technical, operations, and service teams to ensure delivery and continued value for our clients.

Qualifications

• At least 5 years of experience in B2B account management in the packaging sector.
• Experience in retaining, developing, and growing strategic customer accounts.
• Strong relationship-building, consultative selling, negotiation, and commercial planning skills.
• Ability to develop account plans and drive growth.

Responsibilities

• Build trusted, long-term relationships with key customers as their primary commercial contact.
• Develop and execute account plans to support retention, satisfaction, and growth.
• Understand customers' business and technical needs and propose tailored solutions.
• Identify opportunities to expand accounts through cross-selling and upselling.
• Coordinate with technical, operations, and customer service teams to ensure delivery and resolve issues.

Skills

Relationship building

Consultative selling

Negotiation

Commercial planning

Account management

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

As a Key Account Manager for our plant in Bilbao, you will be responsible for managing and developing a portfolio of existing customers, strengthening long-term partnerships, and growing the business through a deep understanding of customer needs and value-added packaging solutions.

What You'll Do

• Build trusted, long-term relationships with key customers and act as their primary commercial contact.
• Develop and execute account plans that support customer retention, satisfaction, and sustainable growth.
• Understand customers' business and technical needs, anticipate future requirements, and develop tailored proposals.
• Identify opportunities to expand existing accounts through cross-selling, upselling, and value-added solutions.
• Coordinate with technical, operational, and customer service teams to ensure reliable delivery and effective resolution of customer issues.

What You Bring

• At least 5 years of experience in B2B account management, in the packaging sector sectors.
• Proven experience in retaining, developing, and growing strategic customer accounts.
• Strong relationship-building, consultative selling, negotiation, and commercial planning skills.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.