Key Account Manager

Smurfit Westrock; Bilbao; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Smurfit Westrock in Bilbao is seeking a seasoned Key Account Manager to lead a portfolio of strategic customers. You will act as the primary commercial contact, develop account plans, and deliver value-added packaging solutions aligned with client needs.

You will collaborate with technical and operations teams to ensure delivery, grow the business through cross-selling, and build long-term partnerships based on trust and performance.

Qualifications

• At least 5 years of experience in B2B account management in the packaging sector.
• Proven ability to retain, develop and grow strategic customer accounts.
• Strong relationship-building, consultative selling and negotiation skills.

Responsabilités

• Build trusted, long-term relationships with key customers and act as their primary commercial contact.
• Develop and execute account plans that support retention, satisfaction and sustainable growth.
• Understand customers' business needs and develop tailored proposals.
• Identify opportunities to expand accounts through cross-selling and value-added solutions.
• Coordinate with technical, operational and customer service teams to ensure delivery and issue resolution.

Connaissances

Key account management

Relationship building

Consultative selling

Negotiation

Commercial planning

Description du poste

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

As a Key Account Manager for our plant in Bilbao, you will be responsible for managing and developing a portfolio of existing customers, strengthening long-term partnerships, and growing the business through a deep understanding of customer needs and value-added packaging solutions.

What You'll Do

• Build trusted, long-term relationships with key customers and act as their primary commercial contact.
• Develop and execute account plans that support customer retention, satisfaction, and sustainable growth.
• Understand customers’ business and technical needs, anticipate future requirements, and develop tailored proposals.
• Identify opportunities to expand existing accounts through cross-selling, upselling, and value-added solutions.
• Coordinate with technical, operational, and customer service teams to ensure reliable delivery and effective resolution of customer issues.

What You Bring

• At least 5 years of experience in B2B account management, in the packaging sector sectors.
• Proven experience in retaining, developing, and growing strategic customer accounts.
• Strong relationship-building, consultative selling, negotiation, and commercial planning skills.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.