Key Account Manager

Smurfit Westrock; Zamudio; On-site; EUR 45,000 - 65,000; Full time

Job summary

Smurfit Westrock in Bilbao, a leader in sustainable packaging, seeks an experienced Key Account Manager to manage a portfolio of strategic customers and drive long-term partnerships.

You will build trusted relationships, develop account plans, understand customer needs, and coordinate with cross-functional teams to ensure reliable delivery and value-added solutions. This role requires at least 5 years in B2B account management in packaging.

Qualifications

• At least 5 years of experience in B2B account management within the packaging sector.
• Proven ability to retain, develop, and grow strategic customer accounts.
• Strong relationship-building, consultative selling, negotiation and commercial planning skills.

Responsibilities

• Build trusted, long-term relationships with key customers and act as their primary commercial contact.
• Develop and execute account plans that support customer retention, satisfaction, and sustainable growth.
• Understand customers' business and technical needs, anticipate future requirements, and develop tailored proposals.
• Identify opportunities to expand existing accounts through cross-selling, upselling, and value-added solutions.
• Coordinate with technical, operational, and customer service teams to ensure reliable delivery and effective resolution of customer issues.

Skills

B2B account management

packaging sector

cross-selling / upselling

negotiation

account planning

relationship building

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

As a Key Account Manager for our plant in Bilbao, you will be responsible for managing and developing a portfolio of existing customers, strengthening long-term partnerships, and growing the business through a deep understanding of customer needs and value-added packaging solutions.

What You'll Do

• Build trusted, long-term relationships with key customers and act as their primary commercial contact.
• Develop and execute account plans that support customer retention, satisfaction, and sustainable growth.
• Understand customers' business and technical needs, anticipate future requirements, and develop tailored proposals.
• Identify opportunities to expand existing accounts through cross-selling, upselling, and value-added solutions.
• Coordinate with technical, operational, and customer service teams to ensure reliable delivery and effective resolution of customer issues.

What You Bring

• At least 5 years of experience in B2B account management, in the packaging sector sectors.
• Proven experience in retaining, developing, and growing strategic customer accounts.
• Strong relationship-building, consultative selling, negotiation, and commercial planning skills.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.