Strategic Customer Value & Retention Lead (Life & Savings)

Nn-Group; Madrid; On-site; EUR 70,000 - 110,000; Full time

Job summary

Nationale-Nederlanden Spain is seeking a strategic professional to define and drive the customer value and retention strategy for the Life & Savings portfolio. You will identify opportunities to increase customer lifetime value, improve retention and create sustainable growth, linking customer insights with commercial priorities and performance metrics.

You will collaborate with Commercial, Marketing, Digital and Data teams to translate strategy into action, while monitoring KPIs and delivering

Qualifications

• Experience in insurance or financial services strategy.
• Strong data-driven decision making and portfolio analysis.
• Excellent stakeholder management and cross-functional collaboration.
• Fluent English in an international environment.

Responsibilities

• Define customer value and retention strategies to support long-term portfolio growth.
• Identify opportunities through customer analytics, segmentation and portfolio performance analysis.
• Drive retention initiatives by understanding customer behaviours and churn drivers.
• Collaborate with Commercial, Marketing, Digital and Data teams to translate strategy into action.
• Monitor performance indicators and optimize initiatives to maximize impact.

Job description

Nationale-Nederlanden Spain is seeking a strategic professional to define and drive the customer value and retention strategy for the Life & Savings portfolio. You will identify opportunities to increase customer lifetime value, improve retention and create sustainable growth, linking customer insights with commercial priorities and performance metrics.

You will collaborate with Commercial, Marketing, Digital and Data teams to translate strategy into action, while monitoring KPIs and delivering