Remote Senior Value Manager, Strategic SaaS Accounts

Nextail; España; Remote; EUR 90,000 - 150,000; Full time

Benefits offered by this job

Remote-first culture

Global client exposure

High ownership and autonomy

Job summary

Nextail in Spain is seeking a Senior Customer Value Manager to own the full customer lifecycle for a portfolio of retail clients—from onboarding through adoption, value realization, and renewal readiness. You will act as the strategic contact, ensuring customers realize measurable value from the platform and are prepared for renewal and expansion discussions.

This is a senior, high-ownership role with global accounts.

Qualifications

• 5+ years in Customer Success or Account Management in B2B SaaS; €200K+ ARR at Director-to-VP level.
• Proven ability to navigate tough conversations with senior stakeholders on value/ROI and scope.
• Track record of owning account health and driving retention outcomes.
• Experience embedding product in core operational processes, not peripheral tools.
• Fluent English; multilingual is a plus.

Responsibilities

• Own account health end-to-end: drive product adoption, track usage, act on risk signals.
• Build and defend the value narrative—translate usage into ROI for executives.
• Maintain Success Plans and coordinate resources to support delivery.
• Run governance reviews with senior stakeholders and drive renewal readiness.
• Lead onboarding/discovery and define post-onboarding metrics.

Skills

Account Management

Customer Success

Strategic accounts

Stakeholder management

ROI storytelling

Project management

Tools

HubSpot CRM

Job description

Nextail in Spain is seeking a Senior Customer Value Manager to own the full customer lifecycle for a portfolio of retail clients—from onboarding through adoption, value realization, and renewal readiness. You will act as the strategic contact, ensuring customers realize measurable value from the platform and are prepared for renewal and expansion discussions.

This is a senior, high-ownership role with global accounts.