Customer Value & Retention Lead (Life & Savings)

Nationale-Nederlanden; Madrid; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Nationale-Nederlanden (NN Spain) seeks a strategic leader to own the customer value and retention strategy for our Life & Savings portfolio. You will identify opportunities to increase lifetime value, improve retention and drive sustainable growth, linking insights with commercial priorities and performance.

The role offers international exposure, autonomy and a hands-on approach to shape initiatives from idea to implementation within a trusted, flexible environment.

Qualifikationen

• Experience driving retention, customer value or portfolio strategies.
• Strong data-driven decision making and analytics.
• Excellent communication skills in English and collaboration across functions.

Aufgaben

• Define customer value and retention strategies to support long-term portfolio growth.
• Identify opportunities through customer analytics, segmentation and portfolio performance analysis.
• Drive retention initiatives by understanding customer behaviours and churn drivers.
• Collaborate with Commercial, Marketing, Digital and Data teams to translate strategy into action.
• Monitor performance indicators and optimize initiatives to maximize impact.

Jobbeschreibung

Shape the strategy behind customer growth, retention and long-term value

If you're looking for a role where your ideas won't sit in a PowerPoint deck, this is the opportunity to make a visible impact. You'll take ownership of the customer value and retention strategy for our Life & Savings portfolio, identifying opportunities to grow customer relationships, improve retention and drive sustainable business results. Your work will directly influence how we engage with thousands of customers and how the business evolves in the years ahead.

At NN Spain, you'll find more than a new challenge. You'll join a company where people are trusted to take ownership, where learning never stops and where flexibility is part of everyday life. We're proud of our purpose, our collaborative culture and our commitment to helping people take care of what matters most. Here, you'll have the support, autonomy and international exposure to keep growing while making a real difference.

What makes this opportunity worth exploring

Own strategic decisions that matter

You’ll play a key role in defining how we grow, retain and create value across our customer portfolio. The insights and recommendations you bring will influence business priorities and commercial performance.

Enjoy autonomy and real ownership

This is not a role built around execution alone. You'll have the freedom to challenge assumptions, identify opportunities and shape initiatives from idea to implementation.

Work across the business

You'll collaborate with Commercial, Marketing, Digital, Data, Customer Experience and international stakeholders, giving you a unique view of how the business works and how decisions translate into results.

Develop your international profile

You’ll work in an international environment where English is part of everyday collaboration, opening the door to broader exposure and future career opportunities.

Grow your career without losing the hands-on element

If you enjoy combining strategic thinking with practical business impact, you'll find the right balance here. This role can naturally evolve toward broader Customer Value, Portfolio Management or Leadership positions.

Flexibility built on trust

We believe great work happens when people have the flexibility to perform at their best. You'll find a modern work environment that supports both professional growth and personal wellbeing.

Questions you might be asking yourself

• "Will I manage a team?" No. This role is about leadership through influence rather than people management. Your success will come from your ability to align stakeholders, build credibility and drive action across different teams.
• "How strategic is the role?" Very strategic, but not disconnected from execution. You'll define priorities and frameworks while making sure initiatives move forward and deliver measurable outcomes.
• "Do I need insurance experience?" Yes. Experience within insurance is highly valuable, particularly if you've worked in Life, Savings, Customer Value, Portfolio Management, Retention or Commercial Strategy. The business context is complex, and we want you to be able to contribute from day one.
• "Will I spend most of my time analysing data?" Data is an important part of the role, but the real value comes from transforming insights into business decisions, commercial actions and customer outcomes.

What will help you succeed in this role

You have experience driving retention, customer value or portfolio strategies

you'll quickly add value because you'll understand how to identify growth opportunities, improve customer retention and balance customer needs with business objectives.

You understand Life & Savings products and the insurance industry

this knowledge will help you connect the dots faster, challenge the status quo and build effective solutions in a highly specialised environment.

You are comfortable working with business performance and P&L dynamics

you'll be assessing opportunities through both a customer and financial lens, making commercial judgement an important part of the role.

You know how to turn data into action

you're confident using customer insights, segmentation, portfolio analysis and performance metrics to guide decisions and prioritise initiatives.

You thrive in complex stakeholder environments

you'll work closely with multiple teams, so being able to influence, communicate and build alignment is essential for success.

You have excellent communication skills in English

as part of an international organisation, you'll collaborate with colleagues and stakeholders across different markets and functions.

Experience in insurance, banking or strategy consulting is particularly relevant

you've likely been involved in growth, customer value, retention, commercial transformation or strategic projects and understand how to navigate fast-changing business environments.

Your mission

Your mission will be to define and drive the customer value and retention strategy for NN Spain's Life & Savings portfolio.

You’ll identify opportunities to increase customer lifetime value, improve retention and create sustainable growth, connecting customer insights, commercial priorities and business performance into a coherent strategic roadmap.

In short, you'll help ensure that customers stay longer, engage more and receive greater value from their relationship with NN.

What will you be doing

• Define customer value and retention strategies that support long-term portfolio growth.
• Identify opportunities through customer analytics, segmentation and portfolio performance analysis.
• Drive retention initiatives by understanding customer behaviours, needs and key drivers of churn.
• Collaborate with Commercial, Marketing, Digital and Data teams to translate strategy into action.
• Monitor performance indicators and business outcomes, continuously optimising initiatives to maximise impact.

Ready to make an impact

If you're excited by the idea of combining customer strategy, commercial thinking and data-driven decision making in a role with real visibility and influence, we'd love to hear from you.

In Nationale-Nederlanden we are committed with diversity. We are proud to be an inclusive organization and we offer equal opportunities, regardless of race, cultural background, gender, gender identity, religion, national origin, age, disability, marital status, and sexual orientation. One of our core values is taking care of our employees so they can give their best within a respectful environment.