Strategic Customer Success Manager — Hybrid, Ad Tech

Smartly; España; Híbrido; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare packages

Mental health services

Paid holidays

Family leave

Equity options

Hybrid workplace

Work abroad up to 30 days

Descripción de la vacante

Smartly is seeking a Customer Success Manager to own and grow a portfolio of advertisers, driving product adoption and sustained engagement. You will act as the primary liaison between customers and internal teams, helping clients optimize campaigns across major platforms and achieve their business goals.

You willPartner with platform partners, travel for quarterly reviews when required, and communicate complex data with clarity, leveraging your deep knowledge of paid digital advertising to

Formación

• 3+ years of relevant experience in a Customer Success or similar customer-facing function.
• Strong spoken and written communication in English.
• Good understanding of paid digital advertising across Meta, Pinterest, Snapchat, TikTok and Google.

Responsabilidades

• Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
• Identify opportunities for increased product adoption and align Smartly’s product value with the customer’s marketing objectives.
• Develop and maintain knowledge of the Smartly tool and the digital ecosystem to solve customers' problems.
• Build and develop relationships with customers and platform partners including Meta, Pinterest, Snapchat, TikTok and Google.
• Collaborate with internal teams to maintain a quick feedback loop between customers and product.

Conocimientos

Customer success experience

English language proficiency

Travel willingness

Descripción del empleo

Smartly is seeking a Customer Success Manager to own and grow a portfolio of advertisers, driving product adoption and sustained engagement. You will act as the primary liaison between customers and internal teams, helping clients optimize campaigns across major platforms and achieve their business goals.

You willPartner with platform partners, travel for quarterly reviews when required, and communicate complex data with clarity, leveraging your deep knowledge of paid digital advertising to