Strategic CSM for Digital Ads & Growth

Clutch Canada; Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive global culture

Global impact

Wellbeing benefits

Competitive rewards

Hybrid work model; travel abroad up to

Descripción de la vacante

Smartly is seeking a Customer Success Manager to own a book of business from day one, delivering consultative guidance, driving product adoption, and increasing engagement with large advertisers across Meta, Pinterest, Snapchat, TikTok and Google.

You will act as the bridge between customers and our product team, developing deep knowledge of the Smartly tool and the broader digital ecosystem to solve problems and maximize value.

Formación

• 3+ years of relevant experience in a Customer Success or similar customer-facing function.
• Strong understanding of paid digital advertising across Meta, Pinterest, Snapchat, TikTok and Google.
• Excellent spoken and written English communication.
• Willingness to travel for quarterly business reviews, conferences and industry events.

Responsabilidades

• Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
• Identify opportunities for increased product adoption and align Smartly’s product value with the customer’s wider marketing objectives.
• Develop and maintain knowledge of the Smartly tool and the digital ecosystem so that you're constantly able to solve customers' problems.
• Build, manage and develop strong relationships with customers and platform partners including Meta, Pinterest, Snapchat, TikTok and Google.
• Collaborate with internal teams, including product developers, to maintain the quick feedback loop between customers and product.

Conocimientos

Customer Success

Digital advertising knowledge

Communication skills

Travel willingness

Descripción del empleo

Smartly is seeking a Customer Success Manager to own a book of business from day one, delivering consultative guidance, driving product adoption, and increasing engagement with large advertisers across Meta, Pinterest, Snapchat, TikTok and Google.

You will act as the bridge between customers and our product team, developing deep knowledge of the Smartly tool and the broader digital ecosystem to solve problems and maximize value.