Customer Success Manager

Smartly; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Equity options

Paid holidays

Family leave

Career development opportunities

Descripción de la vacante

Smartly is seeking a Customer Success Manager in Madrid to manage customer accounts, drive product adoption, and boost engagement. You will partner with customers to understand goals and ensure successful outcomes.

With 4+ years in customer success or similar, you will navigate paid digital advertising platforms (Meta, Google, TikTok, Pinterest, Snapchat) and collaborate with internal teams to identify growth opportunities. The role offers a hybrid work model based in Madrid and some travel.

Formación

• 4+ years of experience in customer success or similar roles.
• Strong knowledge of paid digital advertising platforms including Meta, Pinterest, Snapchat, TikTok, Google and programmatic.
• Responsibilities include managing customer relationships, identifying growth opportunities, maintaining product knowledge, and collaborating with internal teams.

Responsabilidades

• Manage customer relationships and drive product adoption.
• Identify growth opportunities and coordinate with internal teams.

Conocimientos

Customer success

Account management

Growth opportunity identification

Herramientas

Meta Ads

Pinterest Ads

Snapchat Ads

TikTok Ads

Google Ads

Programmatic

Descripción del empleo

Customer Success Manager role at Smartly responsible for managing customer accounts, driving product adoption, and growing customer engagement. Requires 4+ years experience in customer success or similar roles, strong knowledge of paid digital advertising platforms including Meta, Pinterest, Snapchat, TikTok, Google, and programmatic. Responsibilities include managing customer relationships, identifying growth opportunities, maintaining product knowledge, and collaborating with internal teams. Position offers a hybrid work model based in Madrid, Spain, with travel requirements.

• healthcare
• equity options
• paid holidays
• family leave
• career development opportunities