Strategic Customer Success Manager - D&M

Autodesk, Inc; Barcelona; On-site; EUR 41,000 - 61,000; Full time

Job summary

Autodesk is seeking a Customer Success Manager to drive adoption, value realization, and outcomes for Design & Manufacturing customers in the D&M industry in Spain. You’ll act as a trusted advisor, guiding onboarding, adoption, and continuous improvement across Onboard and Use lifecycle stages, collaborating with sales, services, and partners.

You will lead success planning, monitor health metrics, and engage stakeholders from engineering to business decision-makers, delivering measurable

Qualifications

• 3+ years in Design & Manufacturing industry with relevant roles.
• Understand industry processes and workflows such as CAD/CAM and manufacturing operations.
• Translate technical or industry knowledge into tangible business value.
• Strong consultative and customer-facing skills to lead discovery conversations.
• Customer-first mindset with ability to drive measurable outcomes.
• Excellent communication and stakeholder management.

Responsibilities

• Understand customer business challenges, workflows, and identify guidance to improve efficiency.
• Act as trusted advisor, aligning Autodesk solutions with strategic objectives.
• Guide onboarding and adoption, sharing best practices and resources.
• Co-create and maintain Customer Success Plans with clear outcomes and metrics.
• Identify opportunities to optimize design, engineering, and manufacturing processes.
• Monitor usage, adoption trends, and health indicators to mitigate risks.
• Coordinate with Sales, Technical Sales, Renewals, Support, and partners for a coordinated experience.
• Lead engagements, including discovery, success planning, adoption reviews, and business reviews.
• Engage stakeholders across organizations to drive alignment and adoption.

Skills

Consultative skills

Stakeholder management

Customer-facing

Communication

Strategic thinking

Analytical capabilities

Fluent English

Cross-functional collaboration

Job description

Autodesk is seeking a Customer Success Manager to drive adoption, value realization, and outcomes for Design & Manufacturing customers in the D&M industry in Spain. You’ll act as a trusted advisor, guiding onboarding, adoption, and continuous improvement across Onboard and Use lifecycle stages, collaborating with sales, services, and partners.

You will lead success planning, monitor health metrics, and engage stakeholders from engineering to business decision-makers, delivering measurable