Bilingual Edtech Csm For Spanish & French

Turnitin, Llc; Barcelona; On-site; EUR 90,000 - 120,000; Full time

Job summary

Autodesk in Barcelona is seeking a Senior Technical Account Manager for AECO to help large enterprise customers optimize their product investments and achieve measurable outcomes. You will act as the technical lead, bridging between customers and Autodesk teams to ensure reliable and secure deployment of cloud and desktop applications.

The role requires 5+ years in AECO, strong analytics, and fluency in French, Spanish and English; experience with Revit and cloud services is preferred.

Qualifications

• BS in Architectural, Civil or Construction Engineering or equivalent.
• Minimum 5 years supporting Autodesk AECO products for large enterprises.
• Strong analytical and problem-solving skills; able to troubleshoot enterprise environments.
• Experience delivering presentations and managing multiple projects.
• Fluent in French, Spanish and English; additional European language is a plus.

Responsibilities

• Serve as technical point of contact for Enterprise customers and align with CSM/TAS.
• Handle priority issues, monitor SLAs and ensure proactive success experience.
• Provide technical recommendations based on data analytics for AECO customers.
• Collaborate with customer's IT/design groups for installation, licensing and performance of Autodesk apps.
• Lead coaching sessions to increase adoption and success plans.
• Deliver proactive engagement through regular case reviews and health governance.
• Lead major upgrades and strategic insights for customer success.

Skills

AECO expertise

Multilingual: French Spanish English

Enterprise account management

BIM tools: Revit/Autodesk

Data analytics in professional serv.

Education

Bachelor's degree in Architectural/Civil/Construction Engineering

Tools

Autodesk Revit

Autodesk Construction Cloud/Forma

Navisworks

AutoCAD

Job description

Senior Technical Account Manager AEC (French & Spanish)

Position overview
Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes. We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide. You will join the Proactive Support group within the Customer Technical Success team- a team that values professional development and rewards high performance. Technical Account Management owns the customer support experience and is responsible for ensuring customers run reliably and securely at scale through proactive technical governance and advisory.

Responsibilities

• Establish and maintain working relationships with customers as technical point of contact, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience
• Priority handling and escalation of critical issues and monitoring of service level compliance
• Technical assistance and recommendations for Enterprise Customers based on data analytics
• Taking a problem management approach, find opportunities for improvement initiatives
• Partner with customer\'s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications
• Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan
• Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives
• Responsible for key event management (e.g. major upgrades)
• Engage strategically and provide Insights and technical health governance

Minimum Qualifications

• Bachelors degree or equivalent experience in Architectural, Civil or Construction Engineering
• Minimum 5 years\' experience in using or supporting Autodesk AECO products (Autodesk Revit in particular) and cloud services (Autodesk Construction Cloud/Forma in particular) for large enterprise clients in a professional services role
• Strong analytical skills and experience working and troubleshooting in enterprise environment
• Expert knowledge in workflows and data exchange
• Experience in delivering on presentations
• Able to manage several projects at a time, setting the right priorities
• Strong communicator in French, Spanish and English
• Fluency in French, Spanish and English required, any other additional European language nice-to-have

Preferred Qualifications

• Strong communicator and able to build relationships at all levels, taking initiative
• Ability to present technical information to a live or virtual audience
• Technical consulting experience and/or technical project delivery experience with large, demanding clients
• Experience in Autodesk Navisworks and/or Autodesk AutoCAD

About Autodesk

About Autodesk text retained due to policy on protected content. Salary transparency and equal employment opportunity statements have been preserved from the original text in accordance with guidelines.