Principal Customer Success Programs Lead

Autodesk, Inc; España; Hybrid; EUR 110,000 - 150,000; Full time

Job summary

Autodesk in Spain seeks a Customer Success Principal Program Manager to lead cross-functional programs that translate CS priorities into measurable customer and business outcomes. You will define strategy, governance, roadmaps and engage stakeholders across functions to drive risk mitigation and growth opportunities.

This global role reports to the Senior Manager, Success Delivery Practice and requires influencing without direct authority to deliver value, adoption, retention and renewals across

Qualifications

• Bachelor's degree or equivalent relevant professional experience.
• 8+ years of experience leading complex, cross-functional programs or strategic initiatives, including 4+ years in Customer Success, customer lifecycle management, or a related post-sale, customer-facing role within a SaaS or subscription-based business.
• Demonstrated ability to influence senior stakeholders, facilitate executive decision-making and lead teams without direct authority.
• Experience in program governance, integrated roadmaps, prioritization, dependency management and risk escalation.
• Ability to build outcome measures, value cases and evidence-based recommendations using business and financial data.
• Strong written communication, executive presentation, facilitation and analytical problem-solving skills.
• Experience leading organizational change and embedding new operating practices; proficiency with modern program-management, reporting and collaboration tools.

Responsibilities

• Design and lead complex programs spanning multiple workstreams, functions or priorities; define objectives, scope, outcomes and governance.
• Design, test and evolve CS coverage and segmentation models and engagement approaches.
• Develop and maintain integrated program roadmaps; assess value, dependencies, risk and capacity; align leaders on sequencing and priorities.
• Lead cross-functional delivery without formal authority; secure sponsorship and manage resistance.
• Lead executive governance forums and communicate concise, decision-oriented narratives.
• Anticipate systemic risks and cross-program dependencies; establish mitigations and timely escalations.
• Define measurable customer and business outcomes using CS metrics; build credible value cases.
• Integrate program, customer and business data to identify trends and drive actions.
• Apply fit-for-purpose program methods and improve cross-functional processes while allowing local needs.
• Design and apply responsible AI-enabled and automated workflows to improve planning, coordination and reporting.
• Share reusable practices and coach colleagues.

Skills

Leadership

Stakeholder management

Cross-functional collaboration

Program governance

Education

Bachelor's degree or equivalent

Job description

Autodesk in Spain seeks a Customer Success Principal Program Manager to lead cross-functional programs that translate CS priorities into measurable customer and business outcomes. You will define strategy, governance, roadmaps and engage stakeholders across functions to drive risk mitigation and growth opportunities.

This global role reports to the Senior Manager, Success Delivery Practice and requires influencing without direct authority to deliver value, adoption, retention and renewals across