Strategic CSM - Digital Ad Platforms (Hybrid)

Smartly; España; Híbrido; EUR 52.000 - 74.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity options

Competitive compensation

Career development

Descripción de la vacante

Smartly is seeking a Customer Success Manager to lead a portfolio of advertiser accounts, drive product adoption, and grow customer engagement across Meta, Pinterest, Snapchat, TikTok, and Google. You will serve as the critical link between customers, their marketing objectives, and our product team.

You’ll manage relationships, identify upsell opportunities, and stay ahead of industry trends in a fast-paced digital advertising space.

Formación

• 3+ years of experience in a Customer Success or similar role.
• Solid understanding of paid digital advertising across Meta, Pinterest, Snapchat, TikTok and Google.
• Strong English communication skills and a proactive, collaborative mindset.
• Willingness to travel for quarterly business reviews and events.

Responsabilidades

• Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
• Identify opportunities for increased product adoption and align Smartly’s value with the customer’s marketing objectives.
• Develop and maintain deep knowledge of the Smartly tool and the digital ecosystem to solve customers' problems.
• Build, manage and develop strong relationships with customers and platform partners including Meta, Pinterest, Snapchat, TikTok and Google.
• Collaborate with internal teams to maintain a quick feedback loop between customers and product.

Conocimientos

Customer success

Digital advertising

English communication

Travel readiness

Descripción del empleo

Smartly is seeking a Customer Success Manager to lead a portfolio of advertiser accounts, drive product adoption, and grow customer engagement across Meta, Pinterest, Snapchat, TikTok, and Google. You will serve as the critical link between customers, their marketing objectives, and our product team.

You’ll manage relationships, identify upsell opportunities, and stay ahead of industry trends in a fast-paced digital advertising space.