Strategic Accounts Operations Lead

HBX Group; Palma; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

HBX Group is seeking a Strategic Account Executive to partner with the Account Owner, handling high-volume, multi-market bedbank wholesale accounts. You will oversee day-to-day operations, support data-driven decisions, and collaborate across Sales, Sourcing, Pricing, Operations and Finance to drive growth.

The role emphasizes operational ownership, analytics, and continuous improvement while freeing the Account Owner to focus on strategic client management.

Formación

• 3+ years of experience in account operations, sales support, or related roles.
• Strong analytical skills and ability to generate business insights.
• Experience with CRM systems, preferably Salesforce.
• Advanced Excel and reporting capabilities.
• Strong stakeholder management and cross-functional coordination skills.

Responsabilidades

• Own and manage day-to-day account operations and ensure timely execution of requests.
• Coordinate between Sales, Sourcing, Pricing, Operations and Finance teams.
• Maintain expertise in key commercial tools (Salesforce, One Mapping, Search Simulator, Mitra).
• Monitor account performance, identify trends, risks and opportunities.
• Prepare performance reports, analyses, and client presentations.
• Generate actionable insights and propose improvements to performance and efficiency.
• Collaborate with Account Owner to anticipate needs and ensure readiness.
• Ensure CRM accuracy and reporting consistency.
• Support continuous improvement initiatives to increase execution quality.

Conocimientos

Account operations

Sales support

Commercial support

Analytical skills

CRM (Salesforce)

Excel

Stakeholder management

Cross-functional coordination

Travel industry experience

Herramientas

Salesforce

One Mapping

Search Simulator

Mitra

Descripción del empleo

HBX Group is seeking a Strategic Account Executive to partner with the Account Owner, handling high-volume, multi-market bedbank wholesale accounts. You will oversee day-to-day operations, support data-driven decisions, and collaborate across Sales, Sourcing, Pricing, Operations and Finance to drive growth.

The role emphasizes operational ownership, analytics, and continuous improvement while freeing the Account Owner to focus on strategic client management.