Strategic Account Manager - Telematics SaaS Growth

Radius Limited; Paterna; On-site; EUR 18,000 - 21,000; Full time

Benefits offered by this job

Retail Discounts

Health and Wellbeing support services

Job summary

Radius Limited is seeking a Desk-Based Account Manager to manage and grow a portfolio of B2B customers using Telematics products. You will focus on nurturing long-term relationships, improving retention, and identifying growth opportunities through trusted consultation.

You will be the primary contact, ensuring customer satisfaction, maximizing product usage, and driving value from our Telematics solutions. Expect a fast-growing, innovative environment with ongoing training and development.

Qualifications

• 2+ years in B2B account management or customer success.
• Background in Telematics, SaaS, or tech products desirable.
• Excellent communication and interpersonal skills.
• Experience with CRM systems (preferably Salesforce) and MS Office.

Responsibilities

• Own and grow a portfolio of existing B2B customers using Telematics products.
• Build trust-based relationships through regular check-ins and performance reviews.
• Act as customer advocate, ensuring timely resolution of queries or issues.
• Support customers in maximizing the use of Telematics solutions.
• Monitor account health using CRM and dashboards to proactively prevent churn.
• Conduct account reviews to align solution usage with business objectives.
• Identify and action cross-sell and upsell opportunities within accounts.
• Collaborate with Sales and Marketing to introduce new features and services.
• Maintain accurate customer information in Salesforce.
• Use dashboards to track performance, renewal dates, and usage trends.
• Collaborate with Technical Support, Operations and Finance for seamless service.
• Share customer insights to shape product development.
• Provide feedback on processes and pain points to improve journey.
• Engage in training to stay current on product suite.

Skills

B2B account management

Relationship management

Communication

CRM experience

Salesforce (CRM)

Attention to detail

Organizational skills

Customer-first mindset

Tools

Salesforce

Microsoft Office

Job description

Radius Limited is seeking a Desk-Based Account Manager to manage and grow a portfolio of B2B customers using Telematics products. You will focus on nurturing long-term relationships, improving retention, and identifying growth opportunities through trusted consultation.

You will be the primary contact, ensuring customer satisfaction, maximizing product usage, and driving value from our Telematics solutions. Expect a fast-growing, innovative environment with ongoing training and development.