Store Operations Supervisor - Barcelona La Roca Village

Burberry; Barcelona; On-site; EUR 28,000 - 36,000; Full time

Job summary

Burberry is seeking a Store Operations Supervisor for the La Roca location on a 1-year fixed-term contract. You will lead a two-person team and drive operational excellence to deliver an exceptional employee and customer experience, while aligning with Burberry's standards and brand values.

The role focuses on coaching, engagement and effective execution, ensuring compliant processes and a consistently elevated service journey across the store.

Qualifications

• Experience in retail store operations or supervisory roles.
• Strong organisational skills with multi-tasking ability.
• Customer-centric mindset with focus on service excellence.

Responsibilities

• Lead a small team of two in daily store operations.
• Drive an engaging employee experience and positive team behaviours.
• Deliver a seamless customer journey with consistent service standards.
• Oversee daily store operations, ensuring processes and compliance.
• Identify opportunities to improve efficiency, productivity and service delivery.
• Collaborate with store leadership to achieve La Roca store objectives.

Skills

Retail ops

Team leadership

Customer service

Communication

Organisational skills

Job description

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Job description:

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Store Operations Supervisor to join our team in La Roca on a 1-year fixed-term contract. Reporting into the store leadership team, you will lead a team of two colleagues while ensuring operational excellence across the store. This role plays a key part in delivering an exceptional employee and customer experience through strong leadership, effective execution and a continuous focus on service and efficiency. At Burberry, you will help create an environment where our people can thrive and our customers experience the very best of our brand.

RESPONSIBILITIES

• Lead, coach and support a team of two, fostering an inclusive and high-performing store environment.
• Champion the employee experience by driving engagement, development and positive team behaviours.
• Deliver a seamless customer journey by ensuring operational excellence and a consistently elevated service experience.
• Oversee daily store operations, ensuring processes, standards and compliance requirements are executed effectively.
• Support commercial performance by identifying opportunities to improve efficiency, productivity and service delivery.
• Collaborate with store leadership to drive business objectives and contribute to the overall success of the La Roca store.

PERSONAL PROFILE

• Previous experience in a retail store operations, supervisory or team leadership role.
• Strong organisational skills with the ability to prioritise and manage multiple responsibilities.
• A people-focused leader who enjoys developing others and building positive team relationships.
• Confident communicator with the ability to engage and collaborate across different teams.
• Customer-centric mindset with a commitment to delivering exceptional service standards.
• Proactive, adaptable and solutions-oriented, with a focus on continuous improvement.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.