Store Operations Lead — Elevate the Customer Experience

Burberry; Barcelona; On-site; EUR 28,000 - 36,000; Full time

Job summary

Burberry is seeking a Store Operations Supervisor for the La Roca location on a 1-year fixed-term contract. You will lead a two-person team and drive operational excellence to deliver an exceptional employee and customer experience, while aligning with Burberry's standards and brand values.

The role focuses on coaching, engagement and effective execution, ensuring compliant processes and a consistently elevated service journey across the store.

Qualifications

• Experience in retail store operations or supervisory roles.
• Strong organisational skills with multi-tasking ability.
• Customer-centric mindset with focus on service excellence.

Responsibilities

• Lead a small team of two in daily store operations.
• Drive an engaging employee experience and positive team behaviours.
• Deliver a seamless customer journey with consistent service standards.
• Oversee daily store operations, ensuring processes and compliance.
• Identify opportunities to improve efficiency, productivity and service delivery.
• Collaborate with store leadership to achieve La Roca store objectives.

Skills

Retail ops

Team leadership

Customer service

Communication

Organisational skills

Job description

Burberry is seeking a Store Operations Supervisor for the La Roca location on a 1-year fixed-term contract. You will lead a two-person team and drive operational excellence to deliver an exceptional employee and customer experience, while aligning with Burberry's standards and brand values.

The role focuses on coaching, engagement and effective execution, ensuring compliant processes and a consistently elevated service journey across the store.