Department Manager - Barcelona La Roca Village

Burberry; Barcelona; On-site; EUR 45,000 - 60,000; Full time

Job summary

Burberry is hiring a Department Manager to lead the La Roca store, overseeing a team of around 25 colleagues to deliver exceptional client experiences and commercial results. You will partner with the Store Manager to drive category performance, develop talent and foster an environment where service excellence and client engagement thrive, with a 1-year fixed-term contract.

As a key member of the leadership team, you will coach, provide feedback and role model Burberry Experience and Behaviours,

Qualifications

• Experience leading teams within luxury, premium retail environments.
• Strong coaching and people development skills with a passion for helping others grow and succeed.
• Commercially minded with the ability to interpret performance data and translate insights into action.
• Confident building relationships with clients, colleagues and cross-functional partners.
• Excellent communication skills and the ability to adapt your approach to different audiences and situations.
• A collaborative and inclusive leadership style aligned with Burberry's values and behaviours.

Responsibilities

• Support the Store Manager in delivering sales, productivity and profitability targets across all categories.
• Lead, motivate and develop a team of approximately 25 colleagues, creating an engaged and high-performing store environment.
• Provide real-time coaching and feedback on the sales floor to elevate client experience, selling performance and service standards.
• Drive client engagement and loyalty by championing personalised service and long-term relationship building.
• Analyse business performance, identify opportunities and implement actions that improve commercial outcomes.
• Take ownership of daily store operations, ensuring operational excellence, compliance and an elevated luxury environment.

Skills

Leadership

Coaching

People development

Commercial acumen

Client relationship building

Communication

Job description

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Department Manager to support the leadership of our La Roca store, leading a team of approximately 25 colleagues to deliver exceptional client experiences and commercial results. As a key member of the leadership team, you will partner closely with the Store Manager to drive category performance, develop talent and create an environment where service excellence and client engagement thrive. Combining commercial awareness with people leadership, you will inspire high performance through coaching, feedback and role modelling the Burberry Experience and Burberry Behaviours. This is a 1 year FTC initially.

Job description:

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Department Manager to support the leadership of our La Roca store, leading a team of approximately 25 colleagues to deliver exceptional client experiences and commercial results. As a key member of the leadership team, you will partner closely with the Store Manager to drive category performance, develop talent and create an environment where service excellence and client engagement thrive. Combining commercial awareness with people leadership, you will inspire high performance through coaching, feedback and role modelling the Burberry Experience and Burberry Behaviours. This is a 1 year FTC initially.

RESPONSIBILITIES

• Support the Store Manager in delivering sales, productivity and profitability targets across all categories.
• Lead, motivate and develop a team of approximately 25 colleagues, creating an engaged and high-performing store environment.
• Provide real-time coaching and feedback on the sales floor to elevate client experience, selling performance and service standards.
• Drive client engagement and loyalty by championing personalised service and long-term relationship building.
• Analyse business performance, identify opportunities and implement actions that improve commercial outcomes.
• Take ownership of daily store operations, ensuring operational excellence, compliance and an elevated luxury environment.

PERSONAL PROFILE

• Experience leading teams within luxury, premium retail environments.
• Strong coaching and people development skills with a passion for helping others grow and succeed.
• Commercially minded with the ability to interpret performance data and translate insights into action.
• Confident building relationships with clients, colleagues and cross-functional partners.
• Excellent communication skills and the ability to adapt your approach to different audiences and situations.
• A collaborative and inclusive leadership style aligned with Burberry's values and behaviours.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.