Station Process Excellence Manager

Amazon; Zaragoza; On-site; EUR 65,000 - 90,000; Full time

Job summary

Amazon is seeking a Station Process Excellence Manager for our Last Mile Delivery network in Zaragoza. You will drive standardization on site and act as the link between station management and the PEx team, optimizing delivery station operations.

You will monitor performance indicators, develop action plans, and lead day-to-day operations during peak times, including managing external partners. You will also contribute to audits and deploy process standards across delivery stations.

Qualifications

• Bachelor's degree or equivalent in a technical or business field.
• Experience in supply chain, transportation, project management or management consulting.
• Experience in managing multiple ongoing projects with stakeholders.
• Proficient in Excel and data analysis.
• Spanish fluency (speaking, reading, writing).

Responsibilities

• Drive process standardization on site and share best practices.
• Monitor logistics and delivery success using station and on-road KPIs.
• Lead actions to improve performance and achieve benchmark rates.
• Support audit initiatives and deploy Process Standard implementations across stations.
• Train staff on configurations and ensure accurate reporting for productivity boosts.
• Oversee day-to-day management of a Delivery Station during peak times and manage external partners.

Skills

Stakeholder management

Data analysis

Education

Bachelor's degree or equivalent in Business, Engineering, Supply Chain, Transportation, Mathematics, Economics, Physics or another technical field

Tools

Excel

SQL

Job description

Description

To continue to drive process excellence within our Last mile Delivery business, we are currently looking for an Station Process Excellence Manager.

As an PEx (Process Excellence) Manager, you will drive process standardization on site. You will be the link between station management and the PEx team. As a member of the PEx team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance.

Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Key job responsibilities

• As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing.
• You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.
• In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.
• You will contribute to audit initiatives and support results-driven action planning, the deployment of Process Standard implementations and upgrades within the delivery station partnering with station management and several stakeholders.
• Ensure station management understand benchmark rates and are trained in technical configurations to drive accurate reporting and productivity boosts.
• During peak time, you will have the responsibility for the day to day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance.

This role will be based in the delivery station. You will need to be willing to work in non-traditional shift patterns, which include nights.

A day in the life

As a Process Improvement Manager, you’ll be at the forefront of making Amazon’s logistics better – which means improving safety, productivity, and quality. Part of your role will involve running observations and audits to identify where processes could be enhanced. Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.

You’ll be based at one of our sites and accountable for positively influencing operational efficiency at the site. If needed, you will carry out analysis at other local or national sites. On top of dealing with productivity and safety, you’ll have the opportunity to share best practices and ideas with our EU network. In this role, you’ll use data to drive improvements and continue to grow our shipping capabilities.

Basic Qualifications

• Bachelor's degree or equivalent work experience in Business, Engineering, Supply Chain, Transportation, Mathematics, Economics, Physics or another technical field
• Experience working in a supply chain, transportation, project management or management consulting role
• Experience in project management or management consulting including handling multiple ongoing projects
• Experience working with multiple groups of stakeholders
• Experience using Excel and data analysis
• Speak, write, and read fluently in Spanish

Preferred Qualifications

• Experience defining program requirements and using data and metrics to drive improvements
• Experience in process improvement
• Knowledge of analytic tools
• Knowledge of database systems and SQL

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