Station Process Excellence Manager (Fulfillment & Operations)

Amazon Inc.; Zaragoza; On-site; EUR 60,000 - 80,000; Full time

Job summary

Amazon Road Transport Spain, S.L.U. is seeking an Station Process Excellence Manager to standardize on-site processes, link station management with the PEx team, and optimize delivery station operations.

You will analyze operations, develop communication plans, monitor performance indicators, and drive action plans to improve productivity, safety, and customer satisfaction. The role requires flexible shift patterns, including nights, and close collaboration with multiple stakeholders across EU

Qualifications

• Strong data analysis and reporting abilities.
• Experience coordinating with multiple stakeholders.
• Proven project management skills.
• Experience in process improvement.
• Leadership and communication skills.
• Fluency in Spanish.

Responsibilities

• Primary contact for station management on process improvements and benchmarking.
• Monitor logistics and delivery performance; drive actions to reach benchmarks.
• Drive order execution to improve customer satisfaction.
• Support audit initiatives and deployment of process standards.
• Ensure management understand benchmarks and reporting configurations.
• Provide leadership during peak times for Delivery Station operations and manage external agencies.

Skills

Data analysis

Stakeholder management

Project management

Process improvement

Leadership

Excel

Education

Bachelor's degree or equivalent in technical field

Tools

SQL

SQL databases

Job description

Job ID: 10528295 | Amazon Road Transport Spain, S.L.U.

To continue to drive process excellence within our Last mile Delivery business, we are currently looking for an Station Process Excellence Manager.

As an PEx (Process Excellence) Manager, you will drive process standardization on site. You will be the link between station management and the PEx team. As a member of the PEx team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance.

Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Key job responsibilities

• As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing.
• You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.
• In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.
• You will contribute to audit initiatives and support results-driven action planning, the deployment of Process Standard implementations and upgrades within the delivery station partnering with station management and several stakeholders.
• Ensure station management understand benchmark rates and are trained in technical configurations to drive accurate reporting and productivity boosts.
• During peak time, you will have the responsibility for the day to day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance.

This role will be based in the delivery station. You will need to be willing to work in non-traditional shift patterns, which include nights.

A day in the life

As a Process Improvement Manager, you’ll be at the forefront of making Amazon’s logistics better – which means improving safety, productivity, and quality. Part of your role will involve running observations and audits to identify where processes could be enhanced. Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.

You’ll be based at one of our sites and accountable for positively influencing operational efficiency at the site. If needed, you will carry out analysis at other local or national sites. On top of dealing with productivity and safety, you’ll have the opportunity to share best practices and ideas with our EU network. In this role, you’ll use data to drive improvements and continue to grow our shipping capabilities.

Basic Qualifications

• Bachelor's degree or equivalent work experience in Business, Engineering, Supply Chain, Transportation, Mathematics, Economics, Physics or another technical field
• Experience working in a supply chain, transportation, project management or management consulting role
• Experience in project management or management consulting including handling multiple ongoing projects
• Experience working with multiple groups of stakeholders
• Experience using Excel and data analysis
• Speak, write, and read fluently in Spanish

Preferred Qualifications

• Experience defining program requirements and using data and metrics to drive improvements
• Experience in process improvement
• Knowledge of analytic tools
• Knowledge of database systems and SQL

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