Station Manager: Lead Ops, Fleet & Customer Excellence

Europcar-Mobility-Group; Pamplona; On-site; EUR 42,000 - 62,000; Full time

Job summary

Europcar Mobility Group is seeking a Station Manager I to lead a car rental station, manage a small to mid-sized team, and drive excellent customer experiences. You will oversee fleet maintenance, optimize utilization, and implement station strategies to meet service and profitability goals.

You will recruit and train staff, schedule shifts, and ensure compliant operations while delivering high-quality service to customers in a fast-paced environment.

Qualifications

• Experience leading a team in a fast-paced environment.
• Strong focus on customer satisfaction and service quality.
• Proven track record in achieving sales targets and efficiency.

Responsibilities

• Oversee day-to-day operations of the station ensuring smooth processes.
• Manage fleet availability, maintenance, and cleaning schedules.
• Recruit, train, and evaluate station staff and shifts.
• Monitor sales targets, control costs, and drive profitability.
• Ensure compliance with safety and company policies.

Skills

Leadership

Customer Service

Sales

Organizational Skills

Fleet Management

Communication

Problem Solving

Job description

Europcar Mobility Group is seeking a Station Manager I to lead a car rental station, manage a small to mid-sized team, and drive excellent customer experiences. You will oversee fleet maintenance, optimize utilization, and implement station strategies to meet service and profitability goals.

You will recruit and train staff, schedule shifts, and ensure compliant operations while delivering high-quality service to customers in a fast-paced environment.