Station Manager — Lead Operations & Customer Experience

Europcar IB S.A.; Pamplona; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

Europcar Mobility Group is seeking a Station Manager I to lead a car rental station’s daily operations, drive customer satisfaction, and manage a small to medium team. You will oversee fleet maintenance, scheduling, and process improvements to ensure smooth service delivery.

Ideal candidates bring proven leadership, strong customer focus, and a track record of achieving sales targets while managing budgets and staff.

Formación

• Proven leadership and management experience in fast-paced settings.
• Strong customer service skills with a results-oriented approach.
• Ability to meet and exceed sales targets.
• Excellent organizational and multitasking abilities.
• Experience in fleet operations and logistics.

Responsabilidades

• Oversee day-to-day operations at the station and fleet upkeep.
• Coordinate rentals, returns and cleaning for efficiency.
• Train, supervise and schedule staff to ensure service quality.
• Monitor budgets, costs and profitability while achieving targets.
• Ensure compliance with company policies and safety standards.

Conocimientos

Leadership

Customer service

Sales focus

Organization

Fleet management

People management

Descripción del empleo

Europcar Mobility Group is seeking a Station Manager I to lead a car rental station’s daily operations, drive customer satisfaction, and manage a small to medium team. You will oversee fleet maintenance, scheduling, and process improvements to ensure smooth service delivery.

Ideal candidates bring proven leadership, strong customer focus, and a track record of achieving sales targets while managing budgets and staff.