Station Manager I: Lead Operations & Customer Success

Europcar Mobility Group; Pamplona; On-site; EUR 42,000 - 56,000; Full time

Job summary

Europcar Mobility Group in Pamplona is seeking a Station Manager I to lead a small to mid-size car rental station. You will manage a high-performing team, ensure a smooth customer experience, and implement strategy with an operational focus.

Ideal candidate has proven leadership, strong sales mindset, fleet operations experience, and ability to drive profitability while maintaining safety and regulatory compliance.

Qualifications

• Proven leadership and management experience in a fast-paced environment.
• Strong customer service skills with focus on delivering results.
• Sales-driven attitude with ability to meet and exceed targets.
• Experience in fleet management and operational efficiency.

Responsibilities

• Oversee day-to-day operations and fleet condition.
• Coordinate rentals, returns, and cleaning schedules.
• Train and support staff to deliver excellent service.
• Recruit, train, supervise, and evaluate station staff.
• Monitor sales targets and manage the station budget.
• Oversee fleet maintenance and repair coordination.
• Ensure compliance with policies and safety regulations.

Skills

Leadership

Communication

Customer service

Organizational

Problem solving

Time management

Analytical thinking

Attention to detail

Adaptability

Job description

Europcar Mobility Group in Pamplona is seeking a Station Manager I to lead a small to mid-size car rental station. You will manage a high-performing team, ensure a smooth customer experience, and implement strategy with an operational focus.

Ideal candidate has proven leadership, strong sales mindset, fleet operations experience, and ability to drive profitability while maintaining safety and regulatory compliance.