Staff Customer Success Engineer: Security XDR Expert

Jobs Paloaltonetworks; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues.

Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure.

Formación

• 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments.
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
• Strong understanding of enterprise security and IT products, systems, and processes.
• Experience with Linux system administration and troubleshooting.
• Proficiency in scripting with Python and/or JavaScript.
• Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure.
• Skilled in collaborating with and influencing cross-functional teams.
• Strong communication skills and the ability to build and maintain relationships with customers.
• Experience in customer-facing roles is a must

Responsabilidades

• Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
• Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Conocimientos

Security Operations

SIEM

SOAR

SOC

XDR/EDR

Cloud Platforms

Linux Admin

Python

JavaScript

Cross-functional Collaboration

Customer-facing

Communication Skills

Descripción del empleo

As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues.

Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure.